Medical Receptionist

NHS; Beaconsfield; On-site; GBP 20,000 - 30,000; Part time

Job description

If you are looking to join a fantastic primary care team in Beaconsfield and have experience of and can deliver excellent customer service you could be the person we are looking for. Speaking to patients face to face or on the telephone, you will be the first point of contact and the ambassador for the practice. Hours of work are Tues-Friday 1.30pm-6.30pm. 20 hours per week. You must be able to demonstrate that you can work under pressure, previous experience working in a GP surgery is desirable but not essential as full training will be given. IT know-how is essential and the key requirements are reliability, commitment, motivation and attention to detail. The team here are really supportive and it's a great culture - we look forward to your application. Due to the volume of applicants only shortlisted candidates will be responded to.

Main duties of the job

1. Answering the telephone
2. Booking appointments
3. Dealing with the public - meet and greet
4. EMIS (desirable) system knowledge
5. Scanning and other admin as required

About us

The Simpson Centre and Penn surgery have over 18,500 patients split between our modern purpose built medical centre in Beaconsfield and our site in Penn Village. With 8 partners, 4 salaried GP's plus a nursing team and administrative team we work in an inclusive and caring environment. Many of the team have been with us for over 10 years and offer valuable experience and knowledge to new members of the team. It really is a great place to work. Of course it can be challenging but anything else would be boring! We are looking for like-minded dedicated people to join the team and experience our fantastic culture.

Job responsibilities

Working as part of a team you will provide a high quality and professional reception and administrative service to our patient population, GPs, healthcare professionals, colleagues and visitors to the practice. As the first point of contact you will portray the practice in the highest regard to our patients and will ensure that patient queries are handled efficiently and courteously to the mutual satisfaction of our patients and partners.

Key Responsibilities

1. Meet and greet all patients with a smile whether face to face or via telephone
2. Answer telephones as quickly as possible
3. Book in, amend and cancel patient appointments on EMIS in line with our practice procedures.
4. Work with the Duty Doctor in the Triage room to book in patients for the most appropriate service
5. Move patient appointments when necessary, due to unforeseen circumstances, identifying suitable alternatives
6. Take requests and schedule home visits as necessary
7. Process repeat prescriptions requests in accordance with practice guidelines
8. Cover for Penn reception team as needed
9. Undertake administrative tasks as directed by the Reception Manager not limited to;
10. Filing medical notes for surgeries and updating as necessary
11. Undertaking photocopying and shredding as needed
12. Updating patients medical records on EMIS
13. Identifying patients that may need assistance and offering appropriate support, calling for a GP, Nurse or Practice Manager when necessary
14. Undertake a building security check prior to leaving the practice at night, ensuring all doors and windows are securely fastened and building alarms are set
15. This list is not exhaustive and flexibility is required as necessary when requested by a member of the clinical team and/or practice management
16. Participation of an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
17. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
18. Assess own performance and take accountability for own actions, either directly or under supervision.
19. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
20. Work effectively with individuals in other agencies to meet patients' needs.
21. Effectively manage own time, workload and resources.
22. Communicate effectively with other team members.
23. Communicate effectively with patients and carers.
24. Recognise people's needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

1. Must be able to speak and write English to a high standard
2. Previous experience working in a GP surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.