Medical Receptionist

Integrated Care System; Barnsley; On-site; GBP 20,000 - 24,000; Full time

Job summary

A reputable health centre is seeking a receptionist to be the first point of contact for patients. You will be responsible for booking appointments, managing patient queries, and performing administrative tasks. The ideal candidate will have experience in medical reception and will work well in a team-oriented environment, ensuring the smooth operation of the practice.

Qualifications

• Previous experience in medical reception and administration.
• Ability to work as part of a small team.
• Experience within primary care.

Responsibilities

• Book patients in for their appointments.
• Enter patient details onto the computer system.
• Answer telephone calls and direct as needed.

Skills

Teamwork

Communication

Customer service

Education

Relevant qualifications desirable

Job description

As a receptionist, you are often the first person patients meet.

You will:

• Book patients in for their appointments
• Enter patient details onto the computer system
• Direct patients within the health centre
• Answer telephone calls, sometimes directing calls to other staff members through the phone system
• Book and triage appointments by telephone
• Answer queries from patients and staff

Main duties of the job

• Dealing with telephone enquiries
• Booking and amending patient appointments in line with practice procedures to ensure optimal efficiency
• Electronically filing documents
• Dealing with medication requests
• Copying and recording medical notes

Other duties include filing, chasing up patient results and reports, photocopying, and word processing.

About us

We are a small practice with around 2,500 patients, proud of our personal service and friendly approach to patients and staff.

Job responsibilities

• Book patients in for appointments
• Enter patient details into the computer system
• Direct patients within the health centre
• Answer telephone calls, directing calls as needed
• Book and triage appointments by telephone
• Answer queries from patients and staff
• Additional duties include filing, following up results and reports, photocopying, and word processing.

Person Specification

Experience

• Previous experience in medical reception and administration
• Ability to work as part of a small team
• Experience within primary care

Qualifications

• Qualifications are desirable but not essential

Disclosure and Barring Service Check

This post requires a DBS check under the Rehabilitation of Offenders Act (Exceptions) Order 1975, with a submission for disclosure to be made accordingly.