Medical Receptionist

Integrated Care System; Aylesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Aylesbury seeks an Administrator to support the multidisciplinary team. The role involves managing patient correspondence, processing documents, and assisting clinical staff to ensure smooth operations. The ideal candidate will have relevant qualifications and experience in a healthcare setting.

Qualifications

• GCSEs including English and Mathematics (C or above).
• AMSPAR Receptionists Qualification required.
• NVQ Level 2 in Health and Social Care needed.

Responsibilities

• Manage patient correspondence and documents efficiently.
• Support clinical staff and handle administrative tasks.
• Input data into patients' healthcare records.

Skills

Communication

Organizational skills

Data entry

Education

GCSEs or equivalent

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Job description

To be responsible for undertaking a wide range of administration duties and providing general support to the multidisciplinary team. Duties include, but are not limited to, scanning and processing documents, filtering medical reports and letters via DOCMAN, reception duties such as greeting and directing patients, managing the appointment system, booking appointments, processing information, and assisting patients as required.

To act as the central point of contact for patient correspondence, reports, and documentation, ensuring the distribution of information, messages, and enquiries for the clinical team. This involves liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

The core responsibilities of the administrator include, but are not limited to, the tasks outlined below. Occasionally, other tasks may be required depending on workload and staffing levels.

About us

Chiltern House Medical Centre offers clinical services to NHS patients, committed to maintaining the highest standards. We strive to deliver caring, patient-centred services. From referral to diagnosis and treatment, we uphold professionalism. We do not discriminate on grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability, or medical condition. Patients come first at our practice.

Job responsibilities

The following are the core responsibilities of the administrator. Other tasks may be assigned depending on workload and staffing levels:

• Receive and process correspondence from external agencies.
• Scan documents into the relevant software and log them.
• Filter documents appropriately and pass to clinicians for review and action.
• Contact and respond to requests from patients, team members, and external agencies.
• Photocopy documentation as needed.
• Input data into patients' healthcare records.
• Manage queries efficiently.
• Maintain a clean and organized workspace.
• Support clinical staff with general tasks.
• Handle administrative tasks related to patient results and letters.

Secondary Responsibilities

In addition, the receptionist may be asked to:

• Maintain and monitor the appointment system.
• Process appointment requests via phone or e-request.
• Answer calls, transfer, or handle requests appropriately.
• Guide patients to the correct service.
• Participate in audits as directed.
• Process incoming faxes.
• Scan and attach patient-related documents.
• Complete opening and closing procedures per duty rota.

Person Specification

Qualifications

• GCSEs or equivalent, including Mathematics and English (C or above).
• AMSPAR Receptionists Qualification.
• NVQ Level 2 in Health and Social Care.

Experience

• Experience working with the public.
• Experience in a healthcare setting.