Medical Receptionist

Lea Vale Medical Group; Ampthill; On-site; GBP 10,000 - 40,000; Part time

Job description

Job Summary

Lea Vale Medical Group are looking for a Medical Receptionist with experience in customer service to join our Ampthill branch surgery. This is an exciting role as you'd be joining an established non-clinical team that serves over 45,000 patients and is rated outstanding by the CQC.

The role is part time from 7:45am - 1pm

As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:

1. Competitive Salary
2. NHS Pension
3. Support to guide your personal and professional development
4. Excellent training opportunities

Main duties of the job

Our receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. We are looking for someone who is confident and has an empathetic manner.

About Us

We believe in delivering high quality patient care through teamwork. Our mission is: Working, learning, innovating and improving together to empower our patients to live the best lives they are able to.

Date posted: 17 April 2025

Pay scheme: Other

Salary: £13.61 an hour

Contract: Permanent

Working pattern: Part-time

Reference number: A0676-25-0004

Job locations:

Oliver Street Surgery, 57 Oliver Street, Ampthill, Bedfordshire, MK45 2SB

Job Description

Job responsibilities:

1. Make appointments for patients to see GPs, nurses or others.
2. Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.
3. Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
4. Operate clinical computer system and maintain high quality data entry.
5. Communicate with other agencies like transport, phlebotomy, hospital etc.

We Would Welcome Applications From Organised, Adaptable, And Friendly Individuals, Who Are Keen To Help Us Provide High Levels Of Customer Service And Have The Following Attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
• Experience of working with the general public, being sensitive and empathic in all situations;
• Capable of remaining calm, with consistent accuracy and concentration under pressure;
• Strong IT and administration skills;
• Enthusiastic with energy and drive;
• Reliable and dependable;

Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given.

Qualifications Essential

• Good level of education to GCSE standard or equivalent

Experience Essential

• Experience of working in a customer services/other front line situation
• Computer literate with excellent keyboard skills
• Self-starter, able to work on own initiative, following set procedures and protocol

Desirable

• Use of clinical system software eg. SystmOne
• Previous NHS experience, ideally within a GP setting

Skills and Abilities Essential

• Advanced working knowledge of Office 365 applications
• Can plan own work and multi-task

Desirable

• An enquiring mind with a willingness to learn new skills and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Lea Vale Medical Group

Employer's website: https://www.leavale.nhs.uk/