Medical PA | The Royal Marsden NHS Foundation Trust

The Royal Marsden NHS Foundation Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cancer care facility in London is seeking an experienced Medical P.A. to provide comprehensive administrative support. The role involves managing patient inquiries, coordinating referrals, and maintaining essential clinical data. The ideal candidate will have strong administrative skills and the ability to communicate effectively with healthcare professionals. We offer flexible working hours and opportunities for career development within a supportive environment.

Benefits

Dynamic working environment

Learning and development opportunities

Flexible working requests

Qualifications

• Proven administrative skills in a healthcare setting.
• Effective communication with patients and medical professionals is essential.
• Ability to work independently and use initiative.

Responsibilities

• Act as first point of contact for service users, handling inquiries professionally.
• Type and distribute clinical correspondence.
• Process new patient referrals within time frames.

Job description

The post holder will be responsible for the provision of a comprehensive Medical P.A. service. You will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.

The role of the Medical P.A. is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. The role of the Medical P.A. has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant’s clinical practice and administrative team, and whether they also have an Administrative P.A. and / or a Medical Secretary(s).

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification:
• To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional manner.
• To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.
• To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
• To open and action your own electronic and paper mail and that of the consultant team, at least once a day.
• To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.


This advert closes on Wednesday 16 Jul 2025