Medical Operations Administrator

JR United Kingdom; Greater London; Remote; GBP 25,000 - 35,000; Full time

Job description

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Medical Operations Administrator, England

Client:

Location:

England, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

8

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

We are looking for a motivated and caring individual to join our expanding team as a Medical Operations Administrator. This is an exciting opportunity for someone who is eager to learn, grow, and contribute to a positive patient experience in a medical clinic setting. No prior experience is required, but a willingness to develop new skills is essential. This is a remote role with occasional team meetings in London or Nottingham.

About Us

The Keyhole Heart Clinic is a highly specialised service provider dedicated to performing minimally invasive cardiac procedures, leveraging world-class care with state-of-the-art technology. The clinic is committed to delivering an exceptional patient-centred service and maintaining operational excellence to ensure a smooth and efficient experience for all.

Widely recognised for its expertise in keyhole heart surgery, the clinic has earned a reputation as a pioneer in advanced techniques and outstanding patient outcomes, establishing itself as a leader in its field. You will be instrumental in supporting the clinic’s operations by managing patient appointments, coordinating communications, and maintaining accurate records. This role is essential in ensuring the clinic’s high standards of service are consistently met.

The clinic aims to expand its reach and influence globally, setting new standards in cardiac care while fostering an innovative and supportive workplace. Our team wishes to offer expertise in screening, diagnostics and e-commerce relevant to our core ambition to be the best in the field for heart health prevention, optimisation and recovery.

You will play a key role in achieving this vision by ensuring the day-to-day operations run seamlessly.

What you’ll receive

• Remote working with occasional travel required as needed
• Friendly and supportive team culture
• A discretionary education budget tailored to your needs
• 27 days holiday per annum
• Discretionary bonus after 2 years service

Key Responsibilities

• Answering Calls Professionally: Respond to patient calls in a caring, professional, and welcoming manner, ensuring their enquiries are handled effectively.
• Scheduling Appointments: Assist with booking appointments for patients, ensuring all necessary details are recorded accurately in the system, following clinic protocols.
• Typing Correspondence: Prepare and type letters, memos, and other documents for patients and clinic staff as needed.
• Patient Support: Provide nurturing and supportive service to patients, assisting them with any administrative needs or questions they may have.
• Learning & Development: Embrace learning opportunities and take initiative to develop new skills in a dynamic healthcare environment.
• Working Confidentially: All our patients’ details must be managed in line with data protection laws and with the utmost confidence.
• Occasional Travel: To meet with the rest of the Team as required.

About you

• Strong willingness to learn and grow in a medical administrative role.
• Exceptional communication and interpersonal skills.
• Compassionate and empathetic when interacting with patients.
• Detail-oriented and able to maintain accurate records.
• Positive attitude and team-oriented approach.

If you're looking for an opportunity to develop your career in a healthcare setting and make a meaningful impact on patients' experiences, we encourage you to apply!