Medical Information Specialist (German & Speaking)

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Medical Information Specialist (German & Speaking), London

Client: EVERSANA

Location: London, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: e3363e348a16

Job Views: 11

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Job Description

THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The role involves call center staffing for responding to product information requests, identifying and in-taking adverse events and/or product quality issues, and medical writing.

The role is home-based (full-time), ideally located in Poland, Ireland, the UK, Germany, Italy, Portugal, or Spain. The job holder must be legally eligible to work in the European Union or the UK.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through team efforts by:

• Translating English documents into the target language and delivering responses via phone or in writing.
• Triaging and responding to drug information inquiries from healthcare professionals and consumers.
• Disseminating drug information verbally or in writing.
• Identifying adverse events and product complaints, performing intake to generate initial reports in compliance with SOPs and regulations, and assessing safety information accurately.
• Utilizing writing skills for adverse event and product complaint narratives.
• Coordinating processes for responding to quality-related complaints with relevant departments.
• Evaluating medical literature to develop information for dissemination.
• Participating in miscellaneous projects such as market research, system development, and sales training.
• Performing medical writing tasks.
• On-call responsibilities as assigned.
• Performing all other duties as required.

EXPECTATIONS OF THE JOB:

• Customer Service: Maintain and improve services in the Medical Communications Call Centre.
• Place of Work: Home Office or European Hub Office.
• Hours: 8am-6pm CET, Mon-Fri; potential work on Bank Holidays with compensatory day off.
• Metrics: Contribute to process improvements impacting call centre metrics.
• Travel: Up to 10% travel required.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Degree in Pharmacy or other life sciences.
• Strong clinical background and communication skills.
• English at C1 level and fluency in German.
• Strong translation skills.

PREFERRED QUALIFICATIONS:

• Pharma D / M Pharma preferred.
• Experience in call centers, medical information, pharmaceutical industry, or clinical settings.
• Fluent in English and German; additional European languages are a plus.
• Proficiency in Microsoft Office and medical information systems.
• Positive attitude, excellent communication, innovation, and high integrity.

Note: All applications and CVs must be in English.

• Benefits include: Competitive wages, retirement plans, health insurance, tuition reimbursement, flexible work options, paid time off, training, and employee assistance programs.