Medical Information Operations Lead

Thermofisher Scientific; Hartford; Sur place; GBP 80 000 - 120 000; Plein temps

Résumé du poste

Thermo Fisher Scientific is seeking a Manager Operations to lead the medical information operations team, ensuring accurate medical content, regulatory compliance, and effective communication with healthcare professionals and stakeholders worldwide. The role oversees training, client reports, and quality monitoring, with strong leadership and cross-functional collaboration.

A healthcare degree and substantial experience in medical information are required, with bilingual English/French

Qualifications

• Healthcare Degree (Bachelor's Degree in Pharmacy or Nursing. Or Associates Degree in Nursing with 2 years nursing experience)
• Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 1 year).
• Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. or MS.
• In some cases a second language may be required.
• Some programs may require a Pharm.D.
• In most cases a license will be required.
• Note: Some countries (e.g., Brazil) may allow for the folllowing requirements: Other Life Science/Healthcare degrees (e.g., Biomedicine).
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Responsabilités

• May supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work.
• Oversee and/or complete development of client reports and procedural documents.
• Maintain thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoot program issues, monitor and ensure compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work.
• Act as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program.
• Oversee all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum.
• Act as a resource for front line staff for assistance with managing their scope of service.
• May function as the front-line healthcare professional agent to cover services including but not limited to answering medical/clinical inquiries (where applicable) and documenting contacts, adverse events and product complaints.
• Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approvecourses of action on salary administration, hiring, corrective action, and terminations. Review and approve time records, expense reports, requests for leave, and overtime.

Connaissances

Leadership

Attention to detail

Verbal and written communication

Problem solving

Time management

Multi-tasking

Interpersonal skills

Staff coaching

French & English

Formation

Bachelor's degree in Pharmacy

Nursing degree

Advanced degree (Pharm.D./Ph.D./MS)

Description du poste

Thermo Fisher Scientific is seeking a Manager Operations to lead the medical information operations team, ensuring accurate medical content, regulatory compliance, and effective communication with healthcare professionals and stakeholders worldwide. The role oversees training, client reports, and quality monitoring, with strong leadership and cross-functional collaboration.

A healthcare degree and substantial experience in medical information are required, with bilingual English/French