Medical Information Associate Dutch Language

Ergomed Group; Guildford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Ergomed Group is seeking a Medical Information Associate with Dutch language to support the Medical Information team in handling initial adverse event and medical information inquiries. The role requires a healthcare-related degree and fluency in Dutch and English, with capacity for UK-based shifts including out-of-hours coverage as needed.

You will handle inquiries from healthcare professionals, patients, and pharmaceutical clients, maintain accurate records in the MI database, and contribute

Qualifications

• Life science / biomedical background with healthcare-related degree (chemistry, biology, biotechnology, pharmacy, nursing)
• Customer service or call centre experience preferred
• Comfortable taking inquiries by phone
• Ability to perform out-of-hours service if required
• Time and issue management, delegation, organization and multitasking with good attention to detail
• Strong interpersonal and communication skills
• Advanced English and Dutch skills, both verbal and written

Responsibilities

• Provide approved responses to medical inquiries from external customers in Dutch and English
• Identify, document and report adverse events, pregnancy and other special situations within required timeframes
• Ensure all medical information inquiries are tracked and documented in the MI database
• Participate in out-of-hours provision for clients with 24/7 enquiry handling service
• Provide management with regular updates on project status and metrics
• Assist in regulatory inspection preparedness for PV systems and participate in inspections or audits

Skills

Dutch

English

Education

Life science / biomedical degree

Job description

Medical Information Associate Dutch Language

• Full-time
• Department: PV Medical Information

Medicine moves forward here. So will you.

At PrimeVigilance, patient safety is not one part of the job. It is why we exist.

We are a global pharmacovigilance specialist. Our teams help clients navigate complex regulations while keeping patient safety at the center of every decision, from early development through to post-marketing surveillance. Increasingly, the value we create is not only in processing safety data but in interpreting it: spotting the signal that matters early and turning it into insight our clients can act on.

That work takes curious minds, problem-solvers and experts who care about getting it right. It also takes a culture worth staying for. Across Europe, North America, South America, Asia and Australia, we work in an environment built on kindness, flexibility, growth and belonging, where colleagues support one another and good ideas are heard wherever they come from.

If you want a role with real purpose, global reach and the chance to keep growing while you help protect patients, you will feel at home here. We would love to hear from you.

PrimeVigilance is looking for a Medical Information Associate with Dutch languageto be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries.

Responsibilities

• To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Dutch and English.
• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits

Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)

Customer service or call centre experience preferred

Comfortable receiving enquires by phone

Ability to perform out-of-hours service if required

Time and issue management, delegation, organization and multitasking skills with good attention to detail

Strong interpersonal and communication skills

Advanced Englishand Dutch skills, both verbal and written

When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.

We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here.

Quality: we hold ourselves to the standard patients deserve.

Integrity and trust: we do the right thing, especially when it is hard.

Drive and passion: we care about the outcome, because someone is waiting on it.

Agility and responsiveness: we move quickly, because patients cannot wait.

Belonging: everyone is welcome, and every voice counts.

Collaborative partnerships: we go further by going together.

We look forward to welcoming your application.