Medical Information and Adverse Event Intake Specialist with Swedish and Finnish language

IQVIA; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Medical Information and Adverse Event Intake Specialist fluent in English, Swedish, and Finnish. This pivotal role places you at the heart of Patient Safety, where you will interact directly with Health Care Professionals and patients, ensuring optimal safety profiles for products across various therapeutic areas. The position offers flexibility with options for home-based, hybrid, or office work. Join a diverse and inclusive team dedicated to accelerating innovation in healthcare, where your contributions will help shape better patient outcomes and enhance the safety of medical products. If you're passionate about making a difference in patient safety, this is the opportunity for you!

Qualifications

• Bachelor's degree in Life Science required for this role.
• Fluent in English, Swedish, and Finnish with strong communication skills.

Responsibilities

• Provide phone support to health care professionals regarding medical inquiries.
• Process safety operational data and maintain high-quality standards.
• Liaise with project managers and provide technical support.

Skills

Verbal communication skills

Written communication skills

Attention to detail

Organizational skills

Time management skills

Ability to manage multiple projects

Education

Bachelor’s Degree in Life Science

Tools

Lifecycle safety databases

Job description

IQVIA Safety Operations team play an important part in the design, build and execution of end-to-end safety solutions for major pharmaceutical companies and their post market products around the world. We are proud to be an international, diverse team based across the world, with ‘safety hubs’ in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India and USA. Each new joiner is supported by a nurturing management team, collaborative colleagues as well as a clear career ladder with plenty of opportunities to allow you to grow, adapt and shine.

Medical Information and Adverse Event Intake Specialist with Swedish and Finnish and English language

This position will put you at the forefront of Patient Safety. With daily direct contact with Health Care Professionals (HCPs) and patients (the very people we are working to help), this is a highly visible and important role within IQVIA and essential to our core goal of patient safety. You will perform key medical information call centre services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas. This role can be conducted either Home Based / Hybrid / Office based - the choice is yours.

RESPONSIBILITIES

• Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.
• Process Lifecycle safety operational data, perform data entry for tracking and Lifecycle safety databases, coding medical terminology, generating queries pertinent to the case, performing quality control, driving case closure, coordinating translations.
• Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
• Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members.
• Provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics and challenges.
• Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.
• Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree in a Life Science is required.
• Excellent written and verbal skills in English (min. C1) and Swedish and Finnish language (min. C2 / native).
• Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) is an asset.
• Excellent attention to detail and accuracy maintaining consistently high-quality standards.
• Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.
• Excellent organizational skills and time management skills.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world.
We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere.
When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multi-faceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.

This role is not available for UK visa sponsorship

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com