Medical Information and Adverse Event Intake Specialist with German and English language (m/w/d)

IQVIA; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

IQVIA is seeking a Medical Information and Adverse Event Intake Specialist fluent in German and English. This role involves providing phone support, processing safety data, and collaborating with project teams to ensure product safety. Candidates must have a Bachelor's in Pharmacy and exceptional communication skills.

Qualifications

• Pharmacist with C1 level English and C2 or native German proficiency.
• Proficient in managing multiple projects effectively.
• Willingness to learn new skills in Lifecycle Safety.

Responsibilities

• Providing phone support for adverse events and medical inquiries.
• Reviewing and processing safety operational data.
• Training and mentoring team members.

Skills

Attention to detail

Organizational skills

Time management

Collaboration

Communication

Education

Bachelor’s Degree in Pharmacy

Job description

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Medical Information and Adverse Event Intake Specialist with German and English language (m/w/d), Reading

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Client:

IQVIA

Location:

Reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

01984dde5cec

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Use your scientific and foreign language expertise to join the world’s leading comprehensive pharmaceutical safety services organization at on a fast-growing team performing medical information call center services. Apply your knowledge and expertise, including complex decision making, to review, assess and process safety and product quality information. Be a part of a global team to help ensure the safety profiles of products marketed around the world with development opportunities to ultimately provide oversight on projects and teams.

RESPONSIBILITIES

Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.

Receive, triage, review and process Lifecycle safety operational data. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.

Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data.

Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff.

Establish and maintain effective team project service operations communications

Liaise with Project Manager by proactively identifying issues and proposing solutions

Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Must be a Pharmacist.

Excellent written and verbal skills in English (min. C1) and German language (min. C2 or native).

Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.

Excellent attention to detail and accuracy maintaining consistently high-quality standards.

Excellent organizational skills and time management skills.

Ability to establish and maintain effective working relationships with coworkers, managers and clients.

Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s Degree in Pharmacy

Fluency in English (min. C1 level) and native level of German language.

This role is not available for UK visa sponsorship

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at .

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.