Medical Front Desk Representative

Ophthalmic Consultants of Boston, Inc; Falmouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare organization is seeking a motivated Front Desk Representative to join their team in Falmouth. This role involves greeting patients, verifying insurance, and ensuring efficient front office operations. The ideal candidate is dependable, detail-oriented, and thrives in a fast-paced environment, contributing to a positive office culture with strong communication skills.

Benefits

Health & Dental Insurance- eligible 1st day of employment

Paid time off and paid holidays

Health & Dependent Reimbursement Accounts

401(k) Plan with company contribution

Company paid Life and LTD Insurance

Employee discounts

Qualifications

• 1-2 years of experience in a healthcare or customer service front desk role.
• Proven experience with insurance verifications and patient billing.

Responsibilities

• Greet and register patients upon arrival.
• Verify and update patient demographics and insurance information.
• Schedule patient appointments and follow up to minimize no-shows.

Skills

Attention to detail

Customer service

Problem solving

Bilingual skills

Education

High School Degree or GED

Tools

Epic

Job description

Ophthalmic Consultants of Boston is seekinga motivated, customer-focusedFront Desk Representativeto join our healthcare team. This position plays a key role in creating a positive first impression for our patients while ensuring smooth, efficient front office operations. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environmentThis person would be scheduled to work in our Falmouth office with travel to Sandwich location as needed. Schedule is Monday through Friday; 40 hours per week.

Key Responsibilities:

• Greet and register patients promptly and courteously upon arrival.
• Verify and update patient demographics and insurance information.
• Possess working knowledge of a variety ofinsurance plans and coverages; determine eligibility and coverage for services.
• Collectco-pays, deductibles, and outstanding balancesat check-in and check-out.
• Assist patients withpast due balances, explaining payment options and processing transactions.
• Schedule patient and diagnostic appointmentsaccurately and efficiently formultiple physicians, coordinating with internal departments.
• Follow up on appointments to minimize no-shows and maximize productivity.
• Address patient inquiries in person with professionalism and care.
• Collaborate with clinical staff and management to ensure optimal patient flow.
• Take initiative in solving problems and escalating issues when needed.
• Contribute to a positive office culture bydemonstrating leadership and a willingness to take on challenges.

Ideal Candidate:

• A High School Degree or GED.
• Minimum of 1-2 years of medical or health care related setting or equivalent in a customer service, front desk/receptionist position.
• Proven experience with insurance verifications and patient billing.
• Must have a working knowledge of computer and respect for confidentiality.
• Must be able to work in a fast-paced environment, paying close attention to detail.
• Epic experience a plus.
• Bilingual skills a plus.

Benefits Offered:

• Health & Dental Insurance- eligible 1st day of employment
• Paid time off and paid holidays
• Health & Dependent Reimbursement Accounts
• 401(k) Plan with company contribution
• Company paid Life and LTD Insurance
• Employee discounts

To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer. All Employees must be fully vaccinated.