Medical Delivery Lead

The Football Association; Tamworth; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Free lunches

Private medical cover

Pension scheme

25 days annual leave

Hybrid working model

Event tickets

Job summary

FA Group is hiring a Learning Delivery Lead to coordinate and deliver medical education programmes across multiple locations, including partner clubs and universities. You will lead a team, provide coaching, and ensure delivery plans align with programme requirements in a fast-paced, customer-focused environment.

You will manage end-to-end planning, budgeting, stakeholder communication and learner experience, with a hybrid working model and opportunities to influence delivery standards across FA

Qualifications

• Proven experience delivering learning events across multiple locations.
• Strong organisational and project management skills in fast-paced environments.
• Excellent relationship management and stakeholder communication.
• Experience leading and coaching teams to achieve objectives.

Responsibilities

• Lead end-to-end planning of medical courses and events across multiple sites.
• Coordinate applications, venues, learner communications and assessments.
• Provide on-course leadership and resolve operational issues.
• Collaborate with medical and learning leads to translate strategy into plans.

Skills

Leadership

Planning

Customer service

Communication

Team coaching

Flexibility

Tools

Microsoft 365

Job description

What will you be doing?

Leadership and People Management

• Lead and support the Medical Delivery Coordinators, setting clear objectives, priorities and expectations.
• Set clear priorities, allocate resources effectively and ensure delivery activity is aligned to programme requirements.
• Provide regular coaching, feedback and development support, creating an inclusive and collaborative team environment.
• Work with the Medical Team and Learning Delivery Lead on supporting workforce planning, performance, development and resourcing.
• Contribute to wider Learning Delivery priorities, planning activity and shared ways of working.

Planning and Delivery

• Lead the end-to-end operational planning of medical courses and events across St George's Park, clubs, universities and external locations, including Medical away days.
• Oversee the coordination of applications, shortlisting, dates, venues, learner communications, tutor requirements, equipment, assessments, results and certification.
• Ensure delivery plans are clear, achievable and supported by appropriate resources and contingency arrangements.
• Work with the Senior Medical Lead and medical course leads to translate medical education strategy and pathway priorities into deliverable operational plans.
• Work with relevant teams to ensure courses are planned and delivered within agreed budgets.
• Provide on-course leadership and support, resolving operational issues and protecting the learner and tutor experience.

Customer Service and Communication

• Build effective relationships with internal teams and external partners involved in medical education delivery.
• Provide clear and timely communication so stakeholders understand plans, responsibilities and next steps.
• Provide excellent customer service and support to course tutors and learners
• Outstanding customer service throughout learner journey from pre-course enquiry through to post-course certification.

Quality and Learner Experience

• Ensure courses and events are delivered in line with agreed programme requirements, policies and relevant accreditation standards.
• Maintain effective processes for learner applications, communications, administration, assessments, results and certification.
• Ensure learners and tutors receive a consistent, responsive and high-quality service.
• Use learner, tutor and stakeholder feedback to improve the delivery experience.
• Monitor delivery progress, readiness, learner experience and recurring operational issues.
• Maintain visibility of key delivery risks, dependencies and actions, escalating where appropriate.
• Identify opportunities to simplify processes and improve consistency across medical delivery.

Professional Relationships

• Develop positive working relationships with internal and external key stakeholders including the teams across FA Learning and the wider FA where relevant, working collaboratively to achieve the best outcomes for all
• Execute additional tasks as required in order to meet FA Group changing priorities
• Work collaboratively across functions, understanding how priorities, risks and decisions in one area can influence outcomes elsewhere
• Execute additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.

What are we looking for?

Essential for the role:

• Proven experience of planning and delivering learning events or programmes across multiple locations, coordinating logistics, venues, resources and administration to provide a high-quality learner experience.
• Strong organisational and project management skills, with the ability to manage competing priorities, processes and procedures effectively within a fast-paced, customer-focused environment.
• Excellent relationship management and communication skills, with the ability to collaborate with and influence a range of internal and external stakeholders while delivering outstanding customer service.
• Strong leadership and people management skills, including setting priorities, supporting team performance, coaching and providing constructive feedback.
• Confident using Microsoft 365 applications, including Teams, Excel, Outlook and Word, with a collaborative approach to team working.
• A flexible approach to working, including the ability to work evenings when required.

Beneficial to have:

• Experience working within a sporting, educational or medical environment, with an interest in developing strong relationships across the medical pathway in football.
• Experience managing budgets, risks and contingency planning when delivering events or learning programmes.
• Experience using learning management systems, project management tools and digital technology to plan, track and improve programme delivery.
• Strong analytical and continuous improvement skills, with experience of reviewing data, evaluating processes and streamlining services or procedures.
• Advanced Microsoft Excel skills and/or experience using Microsoft Copilot.

Interviews are to take place on the 19th of November at the National Football Centre, St George's Park.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Private medical cover funded by The FA.
• A contributory pension scheme.
• An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
• A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.