Medical Customer Advisor

Gap Personnel; England; On-site; GBP 26,000; Full time

Job summary

A recruitment agency seeks a Medical Customer Advisor in Southampton. The role involves managing customer queries, data entry, and working closely with healthcare professionals. No prior experience required, as full training is provided. The position offers excellent opportunities for progression within a supportive medical environment.

Benefits

Weekly pay

28 days accrued holidays

Immediate starts

Temp to Perm roles

Investment in training

Pension contributions

Qualifications

• Experience in customer service or medical background preferred.
• Full training provided during the first week.

Responsibilities

• Manage calls and emails from customers and clients.
• Ensure information is correctly entered into systems.

Skills

Customer service

Computer literate

Punctual

Job description

Overview

Job title: Medical Customer Advisor

Location: Southampton SO32

Hours: 08:00-18:00 Mon-Fri (hours may vary depending on deliveries)

Pay Rate: £25,397

gap personnel who are operating as an employment business are currently recruiting on behalf of our client for 2 Medical Customer Advisor for a company based in Southampton, SO32

The position is ongoing with a possibility a permanent contract for suitable candidates.

We are offering excellent opportunities to work within the Medical Customer Service department for a medical company based in Southampton. Our client offers ongoing work, with training and development in a fantastic up-to-date facility with excellent progression opportunities within the business.

The purpose of the role is

To work with the Medical Customer Service team managing calls and emails from Customers, Clients and GP’s. To ensure information is taken correctly and entered on to computer systems safely and securely.

Responsibilities

• To work with the Medical Customer Service team managing calls and emails from Customers, Clients and GP’s. To ensure information is taken correctly and entered on to computer systems safely and securely.

Duties

• Monday to Friday 08:00-17:00 (hours may vary depending on deliveries)
• Office environment
• Small branch / pharmacy
• Taking in deliveries, sorting stock in to warehouse/back room
• MUST have good customer service, able to work independently
• Call handling – chasing invoice, customer queries, communicating with healthcare professionals
• Computer literate – emails, data entry, working on internal systems (Training provided, most will be remote learning with another person from another branch)
• Trail day – looking to do trail day with candidates before putting them through training as this is a cost to the business
• Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients.
• Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised.
• To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons.
• To confidently challenge any push back from a surgery when stating prescriptions have already been issued, but we haven’t received them.
• To arrange collections of stock delivered where a prescription will not be issued.
• To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised.
• To stop orders being delivered if surgery raises concerns that a prescription will not be issued.
• To raise credits for orders where a prescription will not be issued, and a collection is not possible.
• To contact patients if the GP is querying the order raised and they need further clarification.
• To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription.
• To be able to redeem when an NHS smartcard is available for them.

Your experience

• Full training provided however we are looking for candidates with a previous experience in customer service or medical background
• KPI driven
• Punctual

Please note there is a 1 week training period which will take place in Liverpool, all expenses, travel and hotel is paid for.

Benefits of working for us

• Weekly pay
• 28 days accrued holidays for the year
• Immediate starts
• Temp to Perm roles available
• Investment in training and development
• Progression opportunities within the business
• Pension contributions

Interested candidates can send their CV to [e-mail] today!