Medical Customer Advisor

Gap Personnel; Bishop's Waltham; On-site; GBP 21,000 - 26,000; Full time

Job summary

A recruitment agency is seeking a Medical Customer Advisor in Southampton. Responsibilities include managing calls and emails, data entry, and handling customer queries within a small pharmacy environment. We're looking for candidates with customer service experience or a medical background, who are KPI-driven and team-oriented. Competitive benefits include weekly pay and progression opportunities.

Benefits

Weekly pay

28 days accrued holidays

Immediate starts

Temp to Perm roles available

Investment in training and development

Progression opportunities

Pension contributions

Qualifications

• Previous experience in customer service or medical background required.
• Strong team player.
• Able to work under KPIs.

Responsibilities

• Manage calls and emails from Customers, Clients, and GP's.
• Handle invoices and customer queries.
• Ensure correct information entry in computer systems.
• Perform data entry and internal system work.

Skills

Customer service experience

Medical background

Teamwork skills

KPI driven

Punctuality

Job description

Job title: Medical Customer Advisor

Location: Southampton SO32

Hours: 08:00-18:00 Mon-Fri (hours may vary depending on deliveries)

Pay Rate: £25,397

gap personnel are operating as an employment business and are currently recruiting on behalf of our client for 2 Medical Customer Advisor for a company based in Southampton, SO32. The position is ongoing with a possibility of a permanent contract for suitable candidates.

Role Purpose

The purpose of the role is to work with the Medical Customer Service team managing calls and emails from Customers, Clients, and GP's, ensuring information is taken correctly and entered onto computer systems safely and securely.

Duties

• Monday to Friday 08:00-17:00 (hours may vary depending on deliveries)
• Office environment
• Small branch / pharmacy
• Taking in deliveries, sorting stock into warehouse/back room
• Call handling - chasing invoice, customer queries, communicating with healthcare professionals
• Computer literate - emails, data entry, working on internal systems (Training provided)
• Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients
• Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised
• Escalating concerns to TM regarding outstanding orders
• Confidently challenging push back from surgeries
• Arranging collections of stock delivered where a prescription will not be issued
• Ensuring prescriptions are being issued for the full product quantity and correct code as per the order raised

Requirements

Full training provided, however, we are looking for candidates with previous experience in customer service or a medical background. Candidates should be KPI driven, punctual, and able to work well in a team environment.

Benefits

• Weekly pay
• 28 days accrued holidays for the year
• Immediate starts
• Temp to Perm roles available
• Investment in training and development
• Progression opportunities within the business
• Pension contributions

We are an equal opportunities employer and welcome applications from all qualified candidates.