Medical Cannabis Business Support Coordinator - B2B

Curaleaf International; Sunderland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading medical cannabis company in Sunderland seeks a passionate Customer Service Representative to manage B2B relationships and assist clients with inquiries. The ideal candidate has a strong background in customer service and is detail-oriented. This role offers a competitive salary, generous holiday allowance, and private medical insurance.

Benefits

Competitive salary

Generous holiday allowance

Private medical insurance

Life insurance

On-site parking

Qualifications

• Experience in customer service roles with detail-focused work.
• Ability to manage data accurately and handle customer inquiries.
• Experience in fast-paced environments and managing multiple tasks.

Responsibilities

• Manage customer orders and queries.
• Ensure regulatory compliance with MHRA requirements.
• Provide expert support over the phone.

Skills

Attention to detail

Problem-solving

Professional communication

Organizational skills

Tools

Zendesk

Microsoft Office

Sage 200

Job description

Join the Future of Healthcare with Curaleaf

At Curaleaf, we're changing lives through medical cannabis. Our support team sits at the heart of this mission, delivering exceptional service that sets the gold standard in a fast-moving, highly regulated industry. As we continue to grow, we're looking for someone passionate, sharp and driven to help us lead the way.

About The Role

As part of our Medical Cannabis Customer Service team, you'll be the link between Curaleaf and our pharmacy and clinical customers. This role isn't just about answering questions. You'll be managing complex B2B relationships, keeping critical processes on track and helping patients get access to life-changing treatment.

You'll take ownership of your own KPIs while contributing to team and company-wide targets. Your work will directly impact the success of our partners and the people they serve.

What You'll Be Doing

• Managing customer orders and queries using Microsoft Office, Zendesk and internal systems
• Entering and managing sensitive data with accuracy across multiple platforms
• Ensuring all regulatory checks are completed in line with MHRA requirements
• Communicating product pricing and availability to pharmacies and partners
• Handling export license applications through the Home Office portal
• Logging and escalating complaints for investigation
• Coordinating outsourced item orders and keeping customers updated on timelines
• Managing shipment tracking, delivery issues and returns
• Reconciling invoices and processing credits when needed
• Providing expert support over the phone with clarity, care and professionalism

What We're Looking For

This role needs someone with a background in customer service who's used to working in detail-focused, fast-paced environments. You should thrive on accuracy and take pride in every interaction.

You'll be a great fit if you:

• Treat accuracy as a priority and have a strong track record in admin and data handling
• Stay calm under pressure and communicate with professionalism at all times
• Are highly organised and detail-focused
• Think ahead and work proactively
• Enjoy solving problems and making confident decisions
• Adapt easily and stay flexible when plans change

Bonus points if you have:

• Experience with Zendesk or Sage 200
• Familiarity with the medical cannabis space

About Us

At Curaleaf International, we're not just participating in the cannabis industry - we're leading it. As part of the world's largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production.

This role is based within the Curaleaf Laboratories division. Curaleaf Laboratories is a leading manufacturer and distributor of medical cannabis in the UK. The state-of-the-art MHRA-approved manufacturing facility enables Curaleaf Laboratories to meet growing patient demand for a consistent range of medical cannabis products.

Our Vision, Mission and Values

Our Vision: To shape the future of cannabis through our commitment to research and product excellence

Our Mission: To be the world's leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.

Our Values: Lead & Inspire Commit to Win Driven to Deliver Excellence Customer Obsession One Curaleaf

What We Offer

We're a company on the rise with plenty of opportunities for growth and development. As part of the team, you'll also benefit from:

• Competitive salary
• Generous holiday allowance
• Private medical insurance
• Life insurance
• On-site parking

This is a great opportunity for someone with a strong admin background who's ready to make a difference in a pioneering industry. If that sounds like you, apply today. We may close this vacancy early if we receive a high volume of interest.