Medical Call Taker

TN United Kingdom; Cwmbran; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their Non-Emergency Transport Call Centre. This role is crucial in providing vital transport services for patients across Wales, ensuring they receive timely assistance for their medical appointments. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to converse in Welsh, making them an integral part of a diverse and inclusive team committed to delivering world-class patient care. If you're looking for a rewarding career in healthcare, this opportunity is perfect for you.

Qualifications

• Essential to speak Welsh for this role.
• Experience in a customer-focused environment is ideal.

Responsibilities

• Handle all telephone enquiries from patients and hospitals.
• Process calls for non-urgent ambulance transport requests.
• Perform quick and accurate data entry on computer systems.

Skills

Welsh language proficiency

Customer service skills

Communication skills

Active listening skills

Keyboard skills

Interpersonal skills

IT skills

Education

Good educational background

Job description

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The ability to speak Welsh is essential for this role.

Welsh is ESSENTIAL for these posts, applications will not be considered from non-Welsh speaking candidates. A fantastic opportunity has become available to join our busy Non-Emergency Transport Call Centre.

The Non-Emergency Patient Transport Service is responsible for providing non-emergency and pre-planned transport to and from hospitals and treatment centres for patients who have appointments at outpatient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important part of the healthcare provided by the Ambulance Service in Wales.

The successful applicant will have a positive attitude, demonstrate teamwork, possess excellent communication and active listening skills, and ideally have experience in a customer-focused environment.

We currently offer 37.5-hour permanent contracts at two South Wales sites: Cwmbran and Swansea. The successful candidate will work hours between 0800 and 1800 on a rota basis to meet service demands.

Main duties of the job

The successful post holder will work within a team handling all telephone enquiries from patients and hospitals regarding Non-emergency ambulance transport. Responsibilities include processing calls from the public and hospital staff requesting non-urgent ambulance transport, assessing the most appropriate transport method based on established criteria, and accurately processing these requests using the Trust's databases. Duties also involve checking systems for booked transport, inputting requests, identifying arrival times, and supporting the planning and day control teams within the NEPTS department.

This position requires quick and accurate data entry on a computer system; therefore, excellent keyboard skills are essential. The applicant should be competent in task execution, have good interpersonal skills, be well-educated, and possess strong typing and IT skills.

Knowledge of geographical areas across Wales is advantageous, and the ability to converse in Welsh is essential for these posts.

Working for our organisation

Our workforce of over 4,000 dedicated individuals contributes to delivering world-class patient care across Wales, 24/7, 365 days a year. Whether in patient-facing roles or support services, your work enables us to provide high-quality care whenever and wherever needed.

The Trust values workforce diversity and aims to create an inclusive environment where diversity is celebrated. We encourage applications from under-represented groups, including BME communities and individuals with disabilities.

Careers within the Welsh Ambulance Services NHS Trust are diverse and rewarding, offering opportunities across the service. Whatever your skills and background, you can find a fulfilling and challenging career with us.