Medical Assistant/PSC

Massachusetts General Hospital; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established healthcare provider is seeking a compassionate and detail-oriented Medical Assistant to support clinical teams in delivering exceptional patient care. In this dynamic role, you will be responsible for taking vital signs, documenting patient information, and managing appointments to ensure a seamless patient experience. Your strong communication skills will help you interact effectively with patients and collaborate with healthcare professionals. Join a forward-thinking organization that values diversity and provides opportunities for growth in the medical field.

Qualifications

• Strong interpersonal and communication skills are essential.
• Ability to prioritize tasks in busy environments.
• Comprehensive knowledge of medical terminology and procedures.

Responsibilities

• Interview patients to obtain medical information and measure vital signs.
• Record patients' medical history and vital statistics.
• Perform general office duties and advocate for patients.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Medical Terminology Knowledge

EHR Systems Proficiency

Education

High School Diploma or Equivalent

Tools

Electronic Health Record (EHR) Systems

Job description

Summary
This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care?
Yes

Essential Functions
-Interview patients to obtain medical information and measure their vital signs, weight, and height.

-Show patients to examination rooms and prepare necessary equipment for healthcare providers.

-Record patients' medical history, vital statistics, or information such as test results in medical records.

-Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.

-Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

-Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.

-Clean and sterilize instruments and dispose of contaminated supplies.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Emergency Medical Technician - Basic [Massachusetts] - Massachusetts Office of Emergency Medical Services preferred

Experience
Direct MA experience or medical field work 0-1 year preferred

Knowledge, Skills and Abilities
- Strong interpersonal and communication skills are essential for success in this position.
- Ability to prioritize tasks in complex and busy environments.
- Accuracy and attention to detail.
- Comply with all local, state, and federal privacy and confidentiality rules and regulations.
- Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Managing one's own time and the time of others.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.