Medical Administrator/ Secretary

Integrated Care System; Gloucester; On-site; GBP 12,000 - 18,000; Part time

Job summary

A leading healthcare practice in Gloucester is seeking a skilled medical administrator / secretary to join their team. The successful candidate will provide crucial support to a multidisciplinary team, focusing on administrative duties and communication. Candidates with strong IT skills and experience in a healthcare environment are encouraged to apply for this part-time role offering flexible hours.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a healthcare setting as a medical secretary.

Responsibilities

• Typing letters, reports and associated documentation as required.
• Liaising with external agencies and ensuring referrals are processed efficiently.
• Managing all enquiries and actioning incoming email.

Skills

Excellent communication skills (written and oral)

Strong IT skills, including audio typing

Effective time management

Problem solving and analytical skills

Tools

Office

Outlook

Job description

We are seeking a medical administrator / secretary to join ourteam. The successful candidate will join an existing team or 3 people.

The team are responsible for undertaking a wide range ofsecretarial and administrative duties and the provision of administrativesupport to the multidisciplinary team.

We are ideally looking for someone to work 20-25 hours a week,preferably afternoons, across Monday to Friday but there is some flexibilitywith this. Experience working in an administrative and/or secretarial role isessential. Prior experience in a GP surgery would be desirable but fulltraining will be provided.

Main duties of the job

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Candidates will require good IT skills, accurate typing, proof-reading and attention to detail. The role involves regular communication with healthcare professionals and the public so being comfortable communicating by phone, email and letter are important.

About us

We are a large GP Practice caring for over 19,000patients in Abbeydale, on the outskirts of Gloucester. We have an extensivemulti-disciplinary team that includes GPs, Advanced Nurse Practitioners,Pharmacists, Pharmacy Technicians, Physiotherapists, Mental Health Nurses,Practice Nurses, Health Care Assistants, Social Prescribers, Patient Advisers,and Administrators. We are fortunate to operate from a modern, purpose-builtbuilding.

Job responsibilities

The following are the keyresponsibilities of the Medical Administrator / Secretary. There may be, onoccasion, a requirement to carry out other tasks, this will be dependent uponfactors such as workload and staffing levels:

- Typingletters, reports and associated documentation as required

- Liaisingwith external agencies such as hospitals and community services, ensuringreferrals are processed efficiently

- Managingall enquiries in an effective manner

- Actioningall incoming email to the shared secretary email account

- Inputtingdata into the patients healthcare records as necessary

- Processingreferrals using the electronic referral system (ERS)

- Answeringincoming phone calls, transferring calls or dealing with the callers requestappropriately

- Managingall administrative queries as necessary

- Chasing up clinical results, x-rays, clinic letters by phone and email

- Carryingout system searches as requested

- Supportingall clinical staff with general administrative tasks as requested

Please see the attached job description for full details.

Person Specification

Experience

• - Experience of working with the general public
• - Experience of administrative duties
• - Experience of working in a healthcare setting as a medical secretary

Skills and Personal Qualities

• - Excellent communication skills (written and oral)
• - Strong IT skills, including audio typing
• - Clear, polite telephone manner
• - Competent in the use of Office and Outlook
• - Effective time management (planning and organising)
• - Ability to work as a team member and autonomously
• - Good interpersonal skills
• - Problem solving and analytical skills
• - Ability to follow policy and procedure
• - Polite and confident
• - Flexible and cooperative
• - Motivated
• - Forward thinker
• - High levels of integrity and loyalty
• - Sensitive and empathetic in distressing situations
• - Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.