Medical Administrator/Care Navigator

Integrated Care System; Stoke-on-Trent; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare organization in Stoke-on-Trent is seeking a proactive Medical Administrator/Care Navigator for their surgery. This role requires experience in administration and customer service, supporting a multidisciplinary team. The successful candidate will be responsible for various administrative tasks, patient interactions, and ensuring a smooth workflow. An ideal applicant will have strong communication skills and the ability to thrive under pressure.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a health care setting.

Responsibilities

• Maintain and monitor general administration tasks.
• Handle incoming phone calls and requests appropriately.
• Support in the management of repeat prescriptions.

Skills

Excellent communication skills (written and oral)

Competent in the use of Office and Outlook

Effective time management

Good interpersonal skills

Education

GCSE or equivalent A to C in English and Maths

NVQ Customer Service

AMSPAR Qualification

Job description

PLEASE NOTE THIS IS A SURGERY BASED ROLE NOT A HYBRID OR REMOTE ROLE

Due to retirement an exciting opportunity has arisen at Baddeley Green Surgery for full time or part time considered Medical Administrator/Care Navigator. We are looking for an experienced Primary Care Administrator/Care Navigator who is pro-active, enthusiastic self-motivated candidate with experience in dealing with the general administration duties, general public face to face and via telephone, in either a previous reception or customer service role.

Main duties of the job

To be responsible for undertaking a wide range of administration and care navigation duties providing support to the multidisciplinary team. Duties can include but are not limited to, documentation workflow, greeting and directing patients, effective use of the appointment system, booking appointments, referring patients, scanning and processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.To provide effective high quality and responsive care appropriate and timely within a safe environment to meet the needs of our registered patients without restriction or discrimination, adhering to information governance regulations at all times.To ensure all staff both clinical and non-clinical are aware and up to date with all relevant training for their roles, to ensure safe delivery of services to patients.Working with positivity we will be flexible and adaptable to the changing needs of the NHS and our patients. We will welcome and encourage innovations and embrace changes with a positive attitude and feedback our successes and celebrate them.

About us

Baddeley Green Surgery comprises of three General Practitioners with a compliment of clinical and administrative staff members. We are a friendly forward thinking practice looking for a pro-active Administrator/Care Navigator to compliment our team working in a friendly professional busy environment.

Job responsibilities

Maintaining and monitoring general administration tasks, Process personal, telephone and e-requests for appointmentsAnswer incoming phone calls, transferring calls or dealing with the callers request appropriatelySignpost patients to the correct serviceInitiating contact with and responding to, requests from patients, team members and external agenciesSupport in the management of repeat prescriptions, ensuring they are processed accurately and efficientlyAction incoming emails when necessaryPhotocopy documentation as requiredData entry of new and temporary registrations and relevant patient information as requiredInput data into the patients healthcare records as necessary. Carry out system searches as requestedMaintain a clean, tidy, effective working area at all timesMonitor and maintain the reception area and notice boardsSupport Admin, Secretarial, clinical staff with general tasks as requested. Support administrative staff, providing cover during staff absencesScanning of patient related documentation and attaching scanned documents to patients healthcare recordsReferring patients to secondary careComplete opening and closing procedures in accordance with the duty rotaOrdering and monitoring of stationery supplies

Person Specification

Qualifications

• Educated to GCSE or equivalent A to C in English and Maths
• NVQ Customer Service
• AMSPAR Qualification

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working with Microsoft Packages
• Experience of working in a health care setting

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to remain calm and professional in a busy environment
• Problem solving & analytical skills
• Ability to follow policy and procedure

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other Requirements of the Post

• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.