Medical Administrator Apprentice

Getting In Limited; Liverpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a Medical Administrator Apprentice in a prominent NHS GP practice in Liverpool. This role is perfect for individuals seeking to start their career in the healthcare sector, offering a chance to develop essential administrative skills while supporting a dedicated clinical team. You will engage with patients, healthcare professionals, and various services, ensuring smooth operations within a busy practice. With a focus on personal development, this apprenticeship provides valuable training and hands-on experience in a supportive environment. If you're eager to contribute to community health and grow your career, this position is for you!

Qualifications

• Strong communication and IT skills are essential for this role.
• Attention to detail and organisational skills are crucial.

Responsibilities

• Support the clinical team by managing patient administration tasks.
• Process appointments and prescription requests efficiently.
• Maintain a clean and organised reception area.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Analytical skills

Team working

Initiative

Education

No specific education required

Job description

Apply to: Medical Administrator Apprentice

Learning Provider

Delivered by THE LEARNING FOUNDRY LIMITED

Employer

PARK ROAD GROUP PRACTICE

Vacancy Description

To support the practice clinical team by undertaking all aspects of administration within the General practice environment. You will be required to liaise with different healthcare professionals, services, and patients, developing key skills to enable effective working as part of the practice’s multidisciplinary team.

The following are the core responsibilities of the medical administrator apprentice, with appropriate guidance and support. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

• Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
• Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately.
• Process patient requests for appointments.
• Process repeat prescription requests.
• Initiate contact with and respond to requests from patients, team members, and external agencies.
• Enter read/SNOMED CT code data.
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into the patients’ healthcare records as necessary.
• Direct requests for information, e.g., SAR, insurance/solicitors’ letters, and DVLA forms, to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and noticeboards.
• Support all clinical staff with general tasks as requested.
• Undertake all mandatory training and induction programmes.
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
• Contribute to public health campaigns (e.g., flu clinics) through advice or direct care.
• Secondary responsibilities - In addition to the primary responsibilities, the apprentice may be requested to:
• Participate in practice audit as directed by the audit lead.
• Support administrative staff, providing cover during staff absences.
• Action incoming emails when necessary.
• Scan patient-related documentation and attach scanned documents to patients’ healthcare records.
• Complete opening and closing procedures in accordance with the duty rota.
• As required, support in the process of repeat prescriptions, ensuring that they are processed accurately and efficiently.
• Order and monitor stationery supplies.

Key Details

Vacancy Title

Medical Administrator Apprentice

Employer Description

This is quite a large NHS GP practice employing 40 staff and offering a range of community-based GP services in the Dingle area of Liverpool. As a training practice, staff at Elms have a strong focus on personal development and are looking to offer an apprenticeship role as an entry route for people looking to enter the NHS as a career option.

Vacancy Location

THE ELMS MEDICAL CENTRE, 3 THE ELMS, LIVERPOOL, L8 3SS

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000278889

Key Dates

Apply From

09/11/2024

Closing Date For Applications

2024-11-01 23:59:59

Interview Begin From

Possible Start Date

2024-11-08 00:00:00

Training

Training to be Provided

• You will attend online workshops every month and will have one-to-one meetings with your Development Coach.

Learning Provider

THE LEARNING FOUNDRY LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non-judgemental, Patience, Physical fitness.