Medical Administrator, Acute Paediatrics/Neonatal - Band 3

NHS; England; On-site; GBP 24,000 - 26,000; Full time

Job summary

A rewarding opportunity as a Medical Administrator within the NHS, providing essential administrative support to the Acute/Neonatal Clinical Team. The role requires strong communication and organisational skills, along with the ability to handle patient queries and manage correspondence efficiently. Join a dedicated team making a difference in patient care.

Qualifications

• GCSEs (C/4 or above) in English & Maths required.
• Experience in a busy office and audio typing skills essential.

Responsibilities

• Manage Consultants' correspondence and audio typing.
• Handle patient queries and liaise with healthcare professionals.

Skills

Communication

Organisational Skills

IT Skills

Education

GCSEs in English & Maths

NVQ Level 3 in Administration

Tools

Microsoft Office

Job description

Go back Gloucestershire Hospitals NHS Foundation Trust

Medical Administrator, Acute Paediatrics/Neonatal - Band 3

The closing date is 22 May 2025

Are you looking for a rewarding role within the NHS and thrive in a challenging environment? If so, a position as a Medical Administrator could be the perfect opportunity for you.

We are seeking a dedicated and professional individual to provide an efficient, confidential, and high-quality secretarial service to the Acute/Neonatal Clinical Team. This role involves delivering essential administrative and secretarial support to facilitate patient care. Strong communication skills are key, as the post-holder will liaise with parents, relatives, general practitioners, and other hospital staff to ensure a seamless and effective service for both patients and clinicians.

As part of the wider Administrative Team, the post-holder will report to the Administration Lead and contribute to the smooth running of the service.

• Hours: 30 and 26 hours per week
• Days: Monday to Friday

If you are organised, proactive, and committed to supporting patient care, we encourage you to apply.

Main duties of the job

As a Medical Administrator, you will be responsible for managing Consultants' correspondence, audio typing, handling patient queries, and liaising with other healthcare professionals. This role requires initiative, decision-making skills, and efficiency to deliver a comprehensive administrative service.

Job summary

Are you looking for a rewarding role within the NHS and thrive in a challenging environment? If so, a position as a Medical Administrator could be the perfect opportunity for you.

We are seeking a dedicated and professional individual to provide an efficient, confidential, and high-quality secretarial service to the Acute/Neonatal Clinical Team. This role involves delivering essential administrative and secretarial support to facilitate patient care. Strong communication skills are key, as the post-holder will liaise with parents, relatives, general practitioners, and other hospital staff to ensure a seamless and effective service for both patients and clinicians.

As part of the wider Administrative Team, the post-holder will report to the Administration Lead and contribute to the smooth running of the service.

• Hours: 30 and 26 hours per week

• Days: Monday to Friday

If you are organised, proactive, and committed to supporting patient care, we encourage you to apply.

Main duties of the job

As a Medical Administrator, you will be responsible for managing Consultants' correspondence, audio typing, handling patient queries, and liaising with other healthcare professionals. This role requires initiative, decision-making skills, and efficiency to deliver a comprehensive administrative service.

Key Skills and Experience Required:

• Strong written and verbal communication skills, with excellent command of English, punctuation, and grammar.

• Proficiency in Microsoft Office packages.

• Strong IT skills to ensure efficient use of hospital computer systems.

• Accurate and proficient audio typing skills.

• A professional and confident telephone manner.

• Excellent organisational skills with the ability to prioritise tasks and meet deadlines.

• Flexibility to work effectively as part of a team.

• Ability to work quickly and accurately under pressure.

• Sound judgement and initiative to handle tasks independently when required.

About us

We are a very busy, hardworking but friendly team who need an energetic but exceptionally organised person to join our Acute Paediatrics team. If you like to be kept busy, enjoy variety and have good attention to detail whilst under pressure, then you could be the person we are looking for to enable us to deliver an excellent service.

We are looking to recruit an enthusiastic and highly motivated secretary, who is committed, demonstrate loyalty and are prepared to work hard when necessary to complete all tasks required. Experience in the NHS is desirable, but a willingness to learn and be adaptable is essential.

In return, we can offer you a job where you are valued in supporting our team and making a difference to patients.

Job description

Job responsibilities

Role Overview

We are seeking a professional and efficient Medical Administrator to provide confidential and high-quality administrative support to the Acute Clinical Team. The role involves handling correspondence, audio typing, booking appointments, and liaising with patients, relatives, GPs, and hospital staff. The post-holder will work as part of the Administration Team, reporting to the Administration Lead.

Key Requirements

• Qualifications & Experience:

GCSEs (C/4 or above) in English & Maths.

NVQ Level 3 in Administration or relevant experience in a hospital/office setting.

Advanced keyboard skills, including accurate audio typing (minimum 60 wpm).

Proficiency in Microsoft Office and hospital IT systems.

• Skills & Competencies:

Strong written and verbal communication skills.

Professional telephone manner with the ability to handle queries sensitively.

Excellent organisational and time-management skills.

Ability to prioritise workload, work independently, and use initiative.

Strong team player, adaptable, and able to work under pressure.

Key Responsibilities

• Administration & Correspondence:

Manage consultant correspondence, type clinical letters, and transcribe minutes.

Maintain patient records, process referrals, and book appointments/investigations.

Ensure efficient use of IT systems and meet Trust targets.

• Patient & Clinical Team Support:

Handle patient queries, liaise with medical staff, and coordinate procedures.

Support consultants with diary management, governance tasks, and external communication.

• Service & Team Contribution:

Assist in service improvements and audits.

Cover for colleagues during absences and support team training.

Maintain confidentiality and professionalism in all interactions.

This role is ideal for a detail-oriented and organised professional who thrives in a busy healthcare environment. Apply now to be part of our team!

Person Specification

Qualifications

Essential

• Educated to GCSE grade 4 or above in literacy and numeracy
• Computer literate in Microsoft Office packages
• Experience in typing/word processing and data entry

Desirable

• Proficient in NHS Systems i.e Trak/Sunrise/Infoflex

Experience

Essential

• Previous experience working in a busy office
• Previous experience of dealing with members of the public
• Audio/Digital typing

Desirable

• Knowledge and awareness of health and safety issues, risk management and data protection act
• Previous medical secretary/hospital experience

Knowledge/ Skills

Essential

• Excellent verbal and written communication skills with good command and understanding of English punctuation and grammar
• Good organisational skills
• Good professional telephone manner for dealing with queries liaising with Health Professionals and Administration staff both internal and external to the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucestershire

GL1 3NN

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

£24,625 to £25,674 a year(pro rata if part time)