Medical Administrator

Integrated Care System; Waterlooville; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Waterlooville is seeking a full-time Medical Administrator to support their administration team. The role involves managing patient records, ensuring confidentiality, and liaising with various stakeholders. Ideal candidates should possess relevant qualifications and previous experience in an administrative capacity, demonstrating strong communication and IT skills.

Qualifications

• Previous experience in an administrative role.
• Experience of working in a GP Practice.
• Ability to manage and prioritise workload.

Responsibilities

• Carry out administrative tasks regarding patient records.
• Monitor and act on incoming correspondence timely.
• Liaise with hospitals and agencies on behalf of patients.

Skills

Communication skills

IT skills

Organisational skills

Attention to detail

Confidentiality

Teamwork

Knowledge of medical terminology

Education

GCSE in English and Maths at Grade C/4 or equivalent

NVQ Level 2 in Business Administration

Tools

Microsoft 365

EMIS

Job description

Vine Medical Group is recruiting for a full time MedicalAdministrator to join our Administration Team.

Our patients are at the heartof what we do. Working behind the scenes you will be responsible for a varietyof administrative tasks that ensure our patient's clinical information ishandled safely and securely.

As a member of the team, youwill work both independently and collaboratively to support the smooth runningof daily work tasks, prioritising and working flexibly with colleagues to meetdeadlines and provide a high level of patient service through the processing ofclinical information.

This is a full time role working 37.5 hours per week, Monday to Friday with a working pattern of either 8:30am to 5:00pm or 9:00am to 5:30pm.

Please note that we reserve the right to close applicationsfor this vacancy early if there is a high volume of applications.

We encourage and welcome applications from veterans andservice leavers.

Main duties of the job

To providean effective and high-quality administrative service ensuring patients clinicalinformation is handled safely and securely.To monitor, review and action incoming correspondence, documentation,data and tasks in timely manner and in accordance with Practice protocols.

About us

Vine Medical Group is one of the largest practices in thelocality. We care for around 26,500patients across the whole of the Waterlooville area and its surroundingvillages. This larger size means morediverse learning and development opportunities are possible to aid with longerterm career development goals. We are a family-friendly practice and try toaccommodate working patterns to suit as far as we can.

We operate across four locations; the Forest End, Waterlooville HealthCentre, Aintree and Stakes Lodge sites.We employ a multi-skilled team including GPs, Practice Nurses, Advanced NursePractitioners, Healthcare Assistants, Paramedics, Pharmacists and skilledadministrative teams who support the smooth running of the Practice.

We are rated Good by the CQC.

Job responsibilities

• To carry out administrative tasks relating to patientrecords, including the location of patient documentation, post opening anddistribution, scanning, electronic filing, photocopying and records management
• To ensure that all incoming and internal patientcorrespondence is stored on/in the patients medical record, forwarded toclinicians as appropriate and relevant information is coded
• To identify and refer any clinical actions to theappropriate clinician
• To manage and maintain all clinical worklists and relatedsystems for example, CMCS
• To action clinical tasks through EMIS and respond to tasksfrom other colleagues
• To monitor, housekeep and action own emails and allocatedadministration team
• To receive incoming, and initiate outgoing, telephone callsto facilitate timely and appropriate communications with others, takingmessages and dealing with appropriate queries
• To liaise with hospitals and other agencies on behalf ofpatients and GPs in relation to appointments, admissions and clinicalcorrespondence
• To assist with the gathering of administrative data andinformation; recording, reporting and presenting as required
• To assist with the preparation and review of work-relatedprotocols and ensure adherence
• To support with other administrative related tasks asrequired, including replenishing office stationery, internal mail collectionand distribution and franking / sending of external post
• To support colleagues with training and keep informed oflocal and government updates
• To alert Team Lead or Senior Management of any issues thatmay impact patient safety or service quality
• To be familiar with patient safety policy and reporting(QUASAR) and awareness of the process and key stakeholders for safeguardingreferrals
• To maintain accurate patient / clinical records inconjunction with Practice policies and current legislation
• To adhere to the strict confidentiality rules, as agreed bythe practice
• To work safely at all times in accordance with legislativerequirements and Practice Policy and Procedures

Other responsibilities as delegated may include:

• To action patient registration, removal or update ofpersonal details ensuring electronic data and paper records are correctlytransferred, received or updated as appropriate
• To provide an efficient service for the timely management ofnon-NHS work requests; communicating with a number of different agencies aswell as our patients, including solicitors, insurance companies and otherservice providers including the DWP and DVLA
• To action payment requests for non-NHS work in a timelymanner, ensuring payment has been received prior to issue of completed work
• To accurately Read Code all relevant clinical information topatient records / clinical systems and to maintain up to date knowledge of ReadCodes and medical terminology

Person Specification

Qualifications

• GCSE in English and Maths at Grade C/4 or equivalent
• NVQ Level 2 in Business Administration or similar

Knowledge & Skills

• Excellent communication skills (written and oral)
• Good IT skills with a working knowledge of Microsoft 365
• Excellent organisational and time management skills, able to manage and prioritise workload
• High level of attention to detail and accuracy
• Understanding of confidentiality
• Ability to work as an effective part of team
• Working knowledge of EMIS / medical systems
• Knowledge of medical terminology

Experience

• Previous experience within an administrative role
• Experience of working in a GP Practice
• Experience of read coding or summarising

£12.21 an hourSubject to upcoming internal pay review increase