Medical Administrator

Integrated Care System; Sunderland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic GP practice is seeking a receptionist to manage front desk operations, assist patients, and provide support to the practice team. This role requires excellent customer service skills, previous experience in a similar setting, and the ability to handle administrative tasks efficiently.

Qualifications

• Experience of working in a public reception/administrative role.
• Working knowledge of computers.
• Flexibility of working hours.

Responsibilities

• Provide an efficient reception service and assist patients.
• Process repeat prescriptions and request information.
• Coding clinical data on EMIS Web.

Skills

Customer Service

Communication

Confidentiality Awareness

Ability to Work Under Pressure

Education

GCSE grade A to C in English and Maths

NVQ Level 2 in Business Admin or equivalent

Tools

EMIS Web Clinical System

Job description

We are currently looking for a dynamic, enthusiastic personwith a flexible approach to join our GP practice. The successful candidate will undertakesecretarial and reception duties and will be first point of contact for our patients.

Main duties of the job

Receive, assist, and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way.

Provide general assistance to the practice team and projecta positive and friendly image to patients and other visitors, either in personor via the telephone.

Ensure an effective and efficient reception service isprovided to patients and any other visitors to the practice

Receive and make telephone calls as required. Divert callsand take messages, ensuring accuracy of detail and prompt appropriate delivery

Handling orders, processing of repeat/acute prescriptions.

Scanning of patient related documentation and attachingscanned documents to patients healthcare records

Processing requests for information i.e., SAR,insurance/solicitors letters and DVLA forms

Support Data Quality Lead with tasks/searches in relation toQP and IIF ensuring KPI are met

Coding clinical data on EMIS Web including summarising andprocessing GP2GP

Primary care experience preferred.

About us

We are a training practice and have over 9,200 patients. We are based in Lower Dundas Street near Monkwearmouth.

Job responsibilities

Ensure an effective and efficientreception service is provided to patients and any other visitors to thepractice.

Deal with all general enquiries,explain procedures and make new and follow-up appointments.

Using your own judgement andcommunication skills ensure that patients with no prior appointment but whoneed urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements andformal requirements to new patients and those seeking temporary cover andensure procedures are completed.

Receive and make telephone calls asrequired. Divert calls and takemessages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits,ensuring careful recording of all relevant details and where necessary refer toDuty Doctor.

Handling orders, processing of repeat/acuteprescriptions.

Process new patient registrations andchange of address

Scanning of patient relateddocumentation and attaching scanned documents to patients healthcare records

Processing requests for informationi.e., SAR, insurance/solicitors letters and DVLA forms

Clinically coding data on EMIS Webincluding summarising and processing GP2GP

Support Data Quality Lead withtasks/searches in relation to QP and IIF ensuring KPI are met

Have working knowledge of practicetelephone system and Doctors mobiles during and after hours.

Ensure building security havethorough knowledge of doors/windows/alarm.

Any other tasks allocated by Managers.

Person Specification

Experience

• GCSE grade A to C in Math, English, ICT or equivalent education
• NVQ Level 2 Customer Service or equivalent
• Experience of working in a public reception/administrative role.
• Experience of dealing with the public/patients.
• Working knowledge of computers
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to work as part of an integrated multi-skilled team
• Able to work under pressure
• Pleasant and articulate
• Flexibility of working hours/able to work at the desired times
• Experience of working within the NHS/General Practice
• Experience of EMIS Web Clinical System
• Ability to work without direct supervision and determine own workload priorities.

Qualifications

• GCSE grade A to C in English and Maths
• NVQ level 2 in Business Admin or equivalent
• Previous NHS experience
• Previous Background in Admin or working in a busy office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.