Medical Administrator

Integrated Care System; Portsmouth; On-site; GBP 22,000 - 26,000; Part time

Job summary

A local healthcare provider in Portsmouth is seeking a Medical Administrator to support the efficient handling of key administrative functions. The successful candidate will assist in managing patient data, email correspondence, and prescription processes while ensuring adherence to NHS policies. This role requires strong IT and administration skills, and involves a supportive work environment with a commitment to patient care.

Responsibilities

• Monitor practice-wide email accounts for responses.
• Assist in processing repeat prescription requests.
• Scan, code, and manage incoming documents.
• Manage new patient registrations and updates.
• Utilise systems to triage patient access requests.
• Oversee digitisation and patient coding.

Skills

Experience in a healthcare administration setting

Strong IT skills

Ability to prioritise workload

Knowledge of SystmOne, Visiba, and Restore

Understanding of NHS policies

Education

GCSE Maths and English, Grade C / 4 or above

Administration or customer service focused Level 3 qualification

Job description

The Lighthouse Group Practice is looking for a Medical Administrator to join our friendly and hardworking team, working 30 hours a week. The successful candidate will play a vitalrole in ensuring the efficient and accurate handling of key administrativefunctions across the practice. Drawn from the Care Navigators, Prescribing, andNotes teams, the team provides comprehensive administrative support, includingmanaging email correspondence, prescription processing, document scanning,patient registrations, and digital care navigation.

The Medical Administration team is based at both Southsea Medical Centre and Devonshire Avenue, and team members work varied hours on a rota basis to cover our core and extended opening times, from 07:30 until 20:00, Monday to Friday.

Main duties of the job

The team underpins the safe delivery of care byensuring that essential patient data and communications are handled promptlyand securely. They are also key users of the practices digital systems andcontribute to innovation in workflow management. Main duties of the role include, but are not limited to, care navigation, repeat prescription processing, patient registrations and deductions and document processing.

About us

The Lighthouse Group Practice is a busy and friendly inner-city GP surgery providing a full range of NHS services and care to more than 14,000 registered patients. We are committed to maintaining a high standard of patient care and customer service in a friendly, welcoming and professional environment.

Job responsibilities

Key Responsibilities

EmailManagement: Monitor and action practice-wide email accounts to ensure timelyresponses and correct task allocation.

PrescribingSupport: Assist in processing repeat prescription requests, liaising withclinical staff to ensure safe and timely medication authorisations.

DocumentHandling: Scan, code, and assign incoming clinical and non-clinical documentsvia Restore and ensure these are accurately uploaded to patient records.

PatientRegistrations: Manage new patient registrations, de-registrations, and updatesto patient demographics in accordance with NHS guidelines.

CareNavigation Support: Utilise SystmConnect and Visiba to triage patient accessrequests and direct them to the most appropriate team member or service.

NotesAdministration: Oversee incoming and outgoing notes, including digitisation,summarisation, and accurate patient coding.

DigitalSystems Use: Operate and maintain familiarity with all practice systemsincluding SystmConnect, Visiba, Restore, and iGPr.

Governance& Compliance: Contribute to safe, effective administration practices inline with information governance and data protection policies.

Person Specification

Experience

• Experience in a healthcare administration setting
• Strong IT skills and familiarity with digital clinical systems
• Ability to prioritise workload in a fast-paced environment
• Knowledge of SystmOne, Visiba, and Restore systems
• Understanding of NHS policies and primary care structures
• Previous experience in a care navigation or prescribing support role

Qualifications

• GCSE Maths and English, Grade C / 4 or above (or equivalent qualification)
• Administration or customer service focused Level 3 qualification or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.