Medical Administrator

NHS; Bury St Edmunds; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare facility in Bury St Edmunds seeks a Medical Administrator to assist in delivering patient care. The role involves a variety of administrative tasks, including managing correspondence, patient inquiries, and supporting healthcare professionals. Ideal candidates will have strong communication skills and previous experience in a healthcare environment. Flexible working hours and benefits included.

Benefits

Attractive rates of pay with annual review

Generous annual leave entitlement

Membership of the NHS contributory pension scheme

Qualifications

• Experience of working with the general public.
• Experience of administrative duties in a healthcare setting.
• Polite and confident demeanor required.

Responsibilities

• Monitor the practice's email account and transfer clinical records.
• Scan and upload clinical correspondence onto the clinical system.
• Manage incoming phone calls and patient inquiries.

Skills

Interpersonal skills

Communication skills

Time management

Problem-solving skills

Office and Outlook proficiency

Education

GCSE Mathematics and English (grade A-C or 4-9*) or equivalent

Business Administration

Tools

EMIS

Job description

Woolpit Health Centre has an exciting opportunity for a Medical Administrator to join our expanding Administration Team.

Woolpit Health Centre is looking for an enthusiastic, motivated and adaptable Administrator to assist in the smooth delivery of excellent patient care. This is a great opportunity for those already working in a healthcare setting who wish to work within primary care or for those who wish to start a career in administration.

Main duties of the job

The successful applicant will work closely alongside our Administration Lead, Medical Administrator and Medical Secretaries and will be required to manage a wide range of priorities, have excellent organisation and problem-solving skills with the ability to work effectively using your own initiative.

The post holder will provide a full range of administrative support to the Practice and staff as directed by the Administration Lead; undertaking a variety of tasks to assist the day-to-day running of the Health Centre. Applicants will have a flexible approach with attention to detail and the ability to work as part of a busy team.

This role will be pivotal in ensuring the needs of the business are met and that the Health Centre operates safely and efficiently.

About us

Why work for us?

Based in the Suffolk village of Woolpit, the Health Centre aims to provide:

The type of care that we would expect for ourselves and our own families.

We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.

We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.

Our 5 GP partners and 8 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.

Benefits of working for Woolpit Health Centre include:

• Attractive rates of pay with annual pay review (not agenda for change)
• Regular one-to-ones to aid good communication
• Generous annual leave entitlement
• Voluntary overtime when available
• Plenty of training opportunities
• Membership of the NHS contributory pension scheme

The NHS Pension Scheme is a defined benefits scheme

Life insurance

Family benefits including an adult dependents pension and children's pension

Ill health benefits

• Option of NHS discount and Blue Light Card for retail/dining/holidays etc
• Free uniform

Job responsibilities

Check and monitor the practice's generic email account, transferring clinical records, allocating to workflow for review by doctors and responding to queries from Health Professionals, patients and third parties

To scan/upload clinical correspondence onto the clinical system and input coding data into the patient's healthcare records

To distribute daily pathology laboratory results within the clinical system for clinicians review

To ensure all tasks within the clinical systems are dealt with efficiently

To monitor and process daily administrative Anima requests

To monitor and process clinical correspondence via Anima Workflow systems

Managing all patient, healthcare professional and staff enquiries in an effective manner

Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately

Managing all administrative requires as necessary

To register and monitor new patient registrations via the Healthtech-1 portal

To process new patients' medical records and deductions

General administration duties such as photocopying, scanning documentation and filing of patient records

To support the delivery of QOF (Quality Outcomes Framework), contacting patients for their annual reviews

To carry out any reasonable duties requested by the Doctors, Practice Manager or Administration Manager

Person Specification

Qualifications

• GCSE Mathematics and English (grade A-C or 4-9*) or equivalent
• Business Administration

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Experience of working in a GP Practice
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Team Player

Skills

• Excellent interpersonal and communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Ability to work within a busy team-based environment
• Problem solving and analytical skills
• Ability to follow policy and procedure
• EMIS Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.