Medical Administrator

Integrated Care System; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

West Heath Surgery seeks a Medical Administrator to ensure high-quality patient care through effective communication and administrative support. The chosen candidate will manage patient interactions, appointments, and various administrative tasks, fostering a friendly and professional environment while adhering to confidentiality and data protection standards.

Qualifications

• Previous experience in an office environment.
• Medical receptionist experience is preferred.
• Ability to maintain complete and accurate records.

Responsibilities

• Provide the first point of contact for patients.
• Handle appointments and general enquiries.
• Assist clinicians with administrative support.

Skills

Organizational skills

Fluent English

Interpersonal skills

Customer service

Education

GCSE English grade C or above

RSA II typing/word processing or equivalent

Tools

EMIS Web

Microsoft Word

Job description

West Heath Surgery is a forward thinking and innovative GP practice within West Heath, Birmingham. As part of the SDSmyhealthcare federation, we aim to provide a first class service to our patients with the role of Medical Administrator being vital in this delivery.

The role of a Medical Administrator at West Heath Surgery involves developing a professionalrapport with our patients to helpresolving and potentially signpost of a variety health needs and queries.

Making assorted array of appointments across numerous clinics, completing administrative workflow tasks within our clinical systems and Providing administrative support to clinicians and managers within the organisation are also part of the role, ensuring that our patients receive the highest level of patient care in a friendly, patient first manner.

Main duties of the job

The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

The post holder should also showcase a proficiency in speaking and writing in the English language fluently, display strong organisational skills and the to ability to work under their own initiative whilstprioritizingtheirown workload to meet deadlines.

Previous experience in using EMIS web software in a medical environment is desirable, alongside the capabilities ofmaintaining complete and accurate records with the ability to provideexcellentpatient service.

About us

West Heath Surgery is located within West Heath Medical Centre. We aim to provide first class up to date healthcare to the community while maintaining a family doctor relationship with all patients enabling continuity of care throughout a patients life. The Practice will continue to provide patient focused services using the criteria of clinical excellence providing healthcare to the community with equity and equality of access.

Since we started back in 1954, West Heath Surgery has always provided first-class and modern healthcare. We aim to offer patient-focused care thats tailored to each patients needs, giving the best possible experience, whilst working closely with a wide range of healthcare providers.

Job responsibilities

The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Key responsibilities

Reception

1.Receiving and directing patients

2.Handling telephone and general enquiries

3.Making appointments and taking requests for home visits

4.Taking Messages

5.Processing all forms of communication relating to patients

6.Administrative workflow tasks on the clinical system

7.Ensuring work areas are tidy

9.Making appointments for medical representatives

11.All forms of data entry and recording relating to patients, including scanning

12.Assisting with the onward management of patients as required, e.g. booking further appointments, referrals

13.Assisting clinicians as a chaperone where required

14.Providing administrative support to clinicians and managers within the organisation

15.Follow and adhere to Health and Safety procedures

16.Any other delegated duties considered appropriate for the post

Communication

1.Communicate effectively to deliver excellent customer service to patients

2.Promote effective teamwork with all staff

3.Provide appropriate communication to identify problems and solutions promptly

Special Requirements of the post

1.An understanding, acceptance and adherence to the need for strict confidentiality

Experience

1. Previousexperience of working in an office environment

2. Previousmedical receptionist experience

3. Experienceof using EMIS Web software

Qualifications

1. GCSEEnglish or equivalent Grade C or above

2. RSAII typing/word processing or equivalent

Skills

1. Proficientin reading and writing English

1. Ableto speak and understand fluent English to receive and issue instructionsconcerning patients in English and without the risk of misunderstanding

2. Strongorganisational skills and ability to maintain complete and accurate recordsystems

3. Abilityto work under own initiative and prioritise workload to meet deadlines

4. Abilityto provide excellent customer service

5. Goodinterpersonal skills

Knowledge

1. Goodstandard of communication both orally and in writing

2. Aspecific understanding of the confidential nature of the work in hand

3. Conversantwith Microsoft Word

4. Understandingof confidentiality and Data Protection Act

5. Knowledgeof the local area

Personal Qualities

1. Awillingness to work in a flexible and co-operative manner with colleagues

2. Abilityto work as a team or on own initiative

3. Abilityto cope with change

4. Reliable

5. Goodtime keeper

6. Friendlyand approachable

7. Willingnessto undertake a DBS check

8. Willingnessto undertake training

9. Ableto cope under pressure

Person Specification

Qualifications

• GCSE English grade C or above.
• RSA II typing/word processing or equivalent.
• Basic understanding of Microsoft Office packages.

Experience

• Previous experience of working in an office environment
• Previous medical receptionist experience
• Experience of using EMIS Web software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.