This is a full-time Team Leader post in the Cancer Services Management Team at South Warwickshire University NHS Foundation Trust, supporting the General Manager for Cancer Services. The holder line-manages MDT Facilitators and Trackers, and oversees cancer access targets and the cancer outcomes and services dataset. Most of the working week is on site, with occasional meetings outside normal hours. Strong Microsoft Office skills are essential, and cancer services experience is preferred.
What the job involves
- Support the General Manager for Cancer Services in delivering cancer operational administration in line with Trust policies
- Deliver cancer access targets and collect data for the cancer outcomes and services dataset (COSD)
- Line manage MDT Facilitators (Band 4) and Trackers (Band 3), covering recruitment, induction, training, leave, sickness, performance, PDR, capability and disciplinary matters
- Plan MDT staff cover weekly with the General Manager, and authorise stationery and equipment orders within budget with the Cancer Services Manager
- Track cancer patient pathways to agreed minimum numbers with facilitators, trackers and other departments, and liaise with clinical teams and patients on timely treatment against national targets
- Attend weekly Cancer Access and specialty meetings to elevate pathway problems, and apply the Cancer Escalation grid to all 2 week wait patients
- Validate breaches weekly with the Cancer Data and Performance Manager, and manage the Priority Tracking List with the General Manager and Associate Director of Operations
- Run a weekly report of tertiary referrals and elevate pathways to meet target
- Keep pathway tracking and Somerset system data accurate, and audit and validate team data for the Somerset Cancer Registry
- Provide MDT facilitation support when required and help develop MDT working
- Work across the Coventry and Warwickshire Health Care Partnership to ensure timely treatment, including patient transfers between clinical teams
- Undertake projects across cancer services as directed by the General Manager and the Cancer Management team
Qualifications
- ILM Introductory Management certificate, or supervisory-level experience
- In-depth diploma or degree in a relevant area
Experience
- Managerial experience in an administrative environment
- Thorough knowledge of cancer waiting times targets
- Knowledge of the Cancer Outcomes and Services Dataset (COSD)
- Experience in a customer-facing role
Skills & knowledge
- Thorough working knowledge of Outlook, Word and Excel
- Excellent people management, team supervision and presentation skills
- Proven planning, organisational, change management and administration skills
- Excellent verbal and written communication, and numerical and analytical skills
- Advanced decision making, and the ability to persuade, negotiate and influence
- Tact and sensitivity, with sound judgement and initiative
Other
- Works on own initiative, collaboratively and as part of a team
- Plans own workload to deadlines in a pressurised environment
- Excellent attention to detail and accuracy, resolving complex issues and referring where appropriate
- Positive, flexible and innovative approach, inspiring confidence in a team and understanding the limits of own responsibilities
Nice to have
- Experience within cancer services
- Previous people management experience
- Knowledge of current NHS targets
- Experience in an NHS admin role
- Project management
- Awareness of current issues within the NHS