MCQUEEN Client Advisor, Harrods

Alexander Mcqueen Trading; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

A luxury fashion brand in London is seeking a part-time Client Advisor. The role involves providing exceptional client experiences, driving sales through personalized approaches, and fostering client relationships. Candidates should have experience in fashion retail, strong selling skills, and a passion for luxury products. Join a team that promotes brand loyalty and a positive working environment.

Qualifications

• Proven experience in a similar role within fashion retail companies or customer service-related field.
• Ability to use digital retail tools and CRM.
• Proven ability to drive and exceed individual and store KPIs.

Responsibilities

• Provide exceptional client experience by greeting and assisting clients.
• Proactively seize cross-selling opportunities across product categories.
• Engage with clients about trends in the fashion world.

Skills

Client centric approach

Strong selling skills

Team-player mentality

Luxury product knowledge

Strong verbal and written communication skills

Ability to overcome objections

Digital retail tools knowledge

Tools

CRM systems

Job description

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We are looking for a part-time Client Advisor for our store in Harrods, London.

The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the McQueen clientele.

How will you contribute?

• Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritage
• Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
• Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
• Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives
• Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
• Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
• Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
• Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
• Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
• Follow Company grooming, accordingly with McQueen standards and policies
• Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

Required Skills

• You will be able to demonstrate the desired McQueen behaviours
• Proven experience in a similar role within fashion retail companies or customer service-related field
• Proven ability to drive and exceed individual and store KPIs
• Possesses genuine interest in fashion and follows industry trends/news
• Team-player mentality
• Strong verbal and written communication skills
• Strong selling skills and ability to overcome objections
• Client centric approach and an entrepreneurial spirit
• Ability to work in a fast moving and dynamic environment
• Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc
• Ability to use digital retail tools and CRM
• Ability to be mobile for extended periods of time

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.