Mazda Service Advisor – Oxford, Customer Experience Pro

Johnsons Cars Limited; Oxford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

£30,000 basic salary (depending on exp

£6,000 bonus

31 days holiday

Birthday off - an extra paid day

Company pension scheme

Staff discounts on vehicles, servicing

Dentist on Demand access

Industry leading training

Job summary

Johnsons Cars Ltd in Oxford is seeking an experienced Service Advisor for our Mazda dealership. You will handle aftersales operations, book work, provide estimates, and maintain clear communication with customers.

The role offers a competitive package with a £30,000 basic salary plus a £6,000 bonus, plus generous holiday and pension benefits. A professional, customer-focused approach and UK driving licence are essential.

Qualifications

• Previous experience as a Service Advisor within the automotive industry is essential.
• Full UK driving licence required.

Responsibilities

• Deliver exceptional customer service at every stage of the aftersales journey.
• Booking in vehicles, scheduling work, and managing workshop diaries.
• Providing accurate estimates for servicing and repairs, including timescales and costs.
• Keeping customers fully informed with clear and timely updates.
• Promoting additional products, services, parts, and accessories where appropriate.
• Ensuring all customer expectations are met and exceeded.

Skills

Service Advisor experience

Strong communication skills

Target-driven

Organisational skills

Full UK driving licence

Job description

Johnsons Cars Ltd in Oxford is seeking an experienced Service Advisor for our Mazda dealership. You will handle aftersales operations, book work, provide estimates, and maintain clear communication with customers.

The role offers a competitive package with a £30,000 basic salary plus a £6,000 bonus, plus generous holiday and pension benefits. A professional, customer-focused approach and UK driving licence are essential.