Maximo Asset & Service Support Advisor

Fusion Energy Base; Abingdon; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Salary £32,903

Up to 7% bonus

Pension with 21.5% employer contrib.

25 days annual leave

Site closure days

Job summary

UK Atomic Energy Authority (UKAEA) is seeking a Service Support Advisor to provide first-line support for IBM Maximo and related asset-management platforms. You will manage maintenance requests, improve processes, and support data quality across estate systems.

You’ll produce reports and dashboards using Excel and Power BI, guiding users and fostering system adoption within a collaborative, onsite environment.

Qualifications

• Experience supporting enterprise systems, service management or asset management environments.
• Proficiency in Microsoft Office, especially Excel, with reporting and data analysis.
• Excellent communication and customer service skills, able to explain technical information clearly.

Responsibilities

• Provide first-line support for IBM Maximo and related property systems, resolving user queries and service requests.
• Coordinate maintenance requests from receipt to completion with timely stakeholder communication.
• Monitor system performance and identify opportunities to improve service delivery and processes.
• Maintain asset records, templates and master data with high data quality and accuracy.
• Support configuration, testing and administration of enterprise asset management systems.
• Produce operational reports and dashboards using Excel and Power BI.
• Analyze data to identify trends, risks and opportunities for improvement.
• Create user guides, knowledge articles and training materials for system adoption.

Skills

Enterprise systems support

Data analysis

Customer service

Excel reporting

IBM Maximo familiarity

Education

A Levels (relevant field)

Tools

IBM Maximo

Power BI

SharePoint

Job description

UK Atomic Energy Authority (UKAEA) is seeking a Service Support Advisor to provide first-line support for IBM Maximo and related asset-management platforms. You will manage maintenance requests, improve processes, and support data quality across estate systems.

You’ll produce reports and dashboards using Excel and Power BI, guiding users and fostering system adoption within a collaborative, onsite environment.