MAU Ward Clerk

Integrated Care System; Plymouth; On-site; GBP 22,000 - 26,000; Full time

Job summary

A vacancy has arisen for a full-time Ward Clerk to work within the AMU at Integrated Care System. The role involves providing comprehensive administrative support, ensuring smooth operations within medical wards, and requires good communication and clerical skills alongside relevant qualifications. The ideal candidate will demonstrate flexibility, teamwork, and a strong customer service background.

Qualifications

• Demonstrable experience in dealing with public and difficult customers/patients.
• Clerical experience within a clinical setting is preferred.
• Flexibility to manage varied shift patterns.

Responsibilities

• Provide administrative support to the ward and assist with patient management.
• Handle patient admissions and discharges using hospital systems.
• Manage phone and email queries effectively.

Skills

Communication

Customer Service

Clerical Skills

Teamwork

Education

GCSE's 9-4 (A-C) in Maths & English

NVQ Level 2 in Business Administration

Job description

A vacancy has arisen for a full time Ward Clerk to work within AMU Tavy, Thrushel & t Tamar Medical Receiving Unit.

The successful candidate will haveGCSE's 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience.

Demonstrable experience working on a reception or within a clerical role is preferable. Candidates should have demonstrable experience of dealing face to face with the public and difficult customers / patients, working within a busy environment and able to deal with telephone and email enquiries.

The post is interesting and varied, it requires an ability to work both independently and as a member of the wider team. Applicants should have a mature and responsible attitude with a good sense of humour. In addition to good written and verbal communication skills.

Working hours are 12 hour shifts Monday - Sunday. Shifts include a variation of days, nights & bank holidays, flexibility is essential.

Weekends, Nights & Bank holidays will be paid at an enhanced rate.

If you would like any further information or an informal chat, please contact Beth Mitchell via 01752 (4)38190 / [e-mail]

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

To provide a comprehensive multi-faceted, administrative function to the ward, supporting Nursing and Medical staff in the smooth day-to-day running of the ward area. To ensure the completion of all administrative and clerical tasks for the medical ward on a daily basis, and to provide a flexible option of ward admin cover across all medical wards. Cross cover of other wards / units in the service line is essential.

The Trust covers a patient population of 450,000 incorporating South and West Devon Health Authority, Cornwall and Isles of Scilly Health Authority, Plymouth Primary Care Trust, East Cornwall Primary Care Trust, East Cornwall Primary Care Group and South Hams & West Devon Primary Care Trust.

This post is designed to provide and deliver a high standard of a full administration service to the Medical Inpatient wards using a varied range of work procedures, many of which are non-routine, requiring a level of theoretical knowledge.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job responsibilities

Check patient details on admission and update on iPM / SALUS as necessary.

Manage enquiries, including telephone enquiries in conjunction with and under the direction of nursing.

Receiving results by telephone from laboratories.

Maintain hospital notes in accordance with the Plymouth Hospitals NHS Trust policies.

Entering admissions and discharges on IPM / SALUS, including ward transfers, clinical transfers and speciality transfers, updating patient information where necessary.

Ensuring that the bed state is kept up to date on IPM in real time.

Ensure up to date front sheets and labels are available in patients notes.

File reports, ensuring they have firstly been seen and initialled by Medical staff.

Ensure availability of case notes (including investigation reports) for all admissions. Obtaining notes from other departments using computerised tracing system.

Tracing of notes in and out of ward using the computerised tracing system.

Ensure notes are filed correctly when patients are discharge/transferred or taken to bereavement services.

Liaising with other departments and secretaries regarding referrals, appointments, investigations, and referring for transport as required. Updating IPM as per Trust Policy. (NB referrals and investigations should be delivered or phoned through and not put in post).

Notify GP in the event of a patient death.

Keep an up to date list of all investigations requested on the ward and advise junior medical staff accordingly.

Keep the ward office tidy and stationery replenished, distribute and redirect mail.

Ensure all faults are reported to Estates for repair in a timely fashion.

Make up admission packs, etc. as appropriate.

General use of the VDU for clerical and identification purposes.

Photocopying when required.

Distribution of post and re-directing of mail.

Liaising with Post Room staff for collection or urgent specimens.

Work closely with medical staff and with other members of the disciplinary team.

To integrate into the departmental team and be able to relate to patients and families.

To request transport as required.

To deal with bleep enquiries.

To book new and follow-up appointments for patients as required.

To ensure notes are available for Clinical Coding following discharge.

Other duties, which may be allocated by the Ward Manager/Directorate Support Manager.

Build and sustain effective communications with other roles involved in the health community as required to ensure good team working and collaborative working practices in particular.

Work collaboratively within in multi disciplinary team and participate in the training of locum and support staff to Ward/Trust policies and routine.

Daily contact with patients, relatives and all other grades of hospital staff.

To provide cover to other wards / units that fall within the directorate

Person Specification

Knowledge & Experience

• Proven demonstrable ability to deal with telephone and email enquiries
• Proven demonstrable experience of dealing face-to-face with the general public and difficult customers/patients
• Proven demonstrable experience of working within a busy environment
• Demonstrable clerical/admin experience within a large clinical setting
• Proven knowledge of hospital systems

Qualifications

• GCSE's 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
• Communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
• Able to utilise own initiative
• Able to work individually and as part of a multi-disciplinary team
• Excellent telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.