Matron / Service Manager - Integrated Discharge Service (IDS)

North Bristol NHS Trust; Bristol; On-site; GBP 40,000 - 50,000; Full time

Job summary

A healthcare trust in the UK seeks an experienced IDS Matron/Service Manager to lead a team and enhance patient discharge processes. This full-time role emphasizes clinical and managerial leadership in a growing service dedicated to improving patient flow and safety. The ideal candidate will embody values of caring, ambition, and support, driving change in a collaborative environment.

Qualifications

• Experience in a leadership role within healthcare.
• Strong understanding of discharge processes.
• Commitment to improving patient care and experience.

Responsibilities

• Lead patient discharge daily and manage change projects.
• Provide clinical and managerial leadership to the IDS.
• Act as a role model while supporting patients and staff.

Skills

Clinical leadership

Change management

Team leadership

Effective communication

Education

Relevant clinical qualification

Job description

+ Line management and supervision for a team of 5 IDS Operational Leads
+ Escalation point for clinical and HR situations from the Operational Leads
+ Training, development, and support for the Operational Leads
+ Assurance on behalf of IDS that discharge delays are appropriately and effectively managed across the Trust
+ Input into strategic decisions that influence IDS
+ Day-to-day operational alignment of the IDS teams and staff groups
+ Day-to-day operational implementation of strategic plans for the IDS
+ Complaint oversight and assurance on behalf of IDS
+ Ensuring that the IDS are closely linked with other partners in the Transfer of Care Hub and benefits are being realised
+ Deputising for the Head of Integrated Discharge and the Associate Director for Integrated Discharge where required
+ Input into Discharge to Assess programme work involving the IDS, and attendance at system working groups and meetings as necessary
+ Leading patient escalation meetings on behalf of the IDS and NBT

This is an exciting opportunity to join the Integrated Discharge Service (IDS) as IDS Matron/Service Manager on a full-time basis (37.5 hrs/week). This key leadership role within our expanding service offers the chance to significantly impact patient care and discharge processes across the Trust.
You will provide clinical and managerial leadership to the IDS, leading patient discharge daily and managing change projects across the hospital. Based at our Transfer of Care Hub, you'll support our team of 5 IDS Operational Leads and the wider service, ensuring quality, safety, and improved patient flow.
The IDS has grown significantly to meet increasing demands, and this senior role is central to our ongoing development and success. You will be visible and accessible across the trust, acting as a role model while supporting patients, carers, and staff. You will ensure Trust policies are followed, establish robust governance systems, and communicate effectively with all staff levels internally and externally.
This role offers tremendous potential for an experienced leader to shape the future of discharge services within an innovative, collaborative team dedicated to improving patient care and experience across the system. At North Bristol NHS Trust, we embody our NBT Cares values: caring, ambitious, respectful, and supportive, underpinned by a positive behaviours framework that guides constructive and supportive working relationships.
Please note: If you do not receive communication within three weeks of the closing date, your application was unsuccessful. We do not reimburse travel expenses for interviews. For support regarding the Disability Act / Two Ticks scheme, contact tel [phone].
North Bristol NHS Trust is committed to safeguarding children and young people and expects all staff to share this commitment. Successful applicants will usually start at the minimum of the scale unless previous NHS service at the same band applies. We value diversity and encourage applications from underrepresented groups, including Black, Asian, minority ethnic backgrounds, disabled people, and LGBTQIA+ individuals. All successful applicants will undergo pre-employment checks.