Matron -Patient Experience and Engagement Nottingham University Hospitals NHS Trust

ZeroAge; Nottingham; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a visionary leader to oversee the Patient Experience and Engagement Team. This role involves managing teams, developing patient-centered strategies, and ensuring compliance with healthcare regulations. As part of a diverse team, you will have the opportunity to drive improvements in patient care and engagement across multiple sites. If you are passionate about enhancing patient experiences and have a strong background in healthcare leadership, this is an exciting opportunity for personal and professional growth.

Qualifications

• Registered healthcare professional with experience in NHS patient experience strategies.
• Strong leadership and strategic planning skills.

Responsibilities

• Manage and develop teams, translating strategy into action.
• Lead initiatives to enhance patient-centered care and stakeholder engagement.

Skills

Leadership

Strategic Planning

Stakeholder Engagement

Patient Experience Strategy

Education

Master's degree in a health-related field

Job description

Leadership Role in Patient Experience and Engagement at NUH

You will be part of the leadership team overseeing the Patient and Engagement Team, including survey management, PALS & Complaints, and Patient Experience. We seek a forward-looking individual who shares our commitment to continuous improvement.

Key Responsibilities:

1. Manage and develop teams, translating strategy into action with NHS experience.
2. Deputise for the Head of Patient Experience and Engagement, supporting statutory, regulatory, and strategic priorities.
3. Support the development and delivery of Patient Experience and Engagement strategies, ensuring compliance with CQC regulations and legal duties.
4. Work across all NUH sites, fostering collaboration with NHS, social care, and voluntary organizations.
5. Lead on monitoring and reporting patient experience data, including surveys and feedback, to inform service improvements.
6. Manage the Patient Experience and Engagement function, including staffing, policies, and training.
7. Lead initiatives to enhance patient-centered care and stakeholder engagement.
8. Support budget management within the service area.

Professional Requirements:

1. Registered healthcare professional with a master's degree in a health-related field.
2. Experience in developing and implementing patient experience strategies within the NHS.
3. Strong leadership, strategic planning, and stakeholder engagement skills.

Join NUH to be part of a diverse team dedicated to delivering world-class healthcare, with opportunities for personal and professional growth. We encourage applications from underrepresented groups.