Maternity Triage Volunteer

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare provider in Kingston upon Thames is seeking proactive volunteers to support their Maternity Triage unit. This role involves welcoming patients, assisting with refreshments, and facilitating patient transfers within the unit. Candidates should be empathetic and able to engage with individuals from various backgrounds. The organization is known for its outstanding maternity services and commitment to a compassionate care environment.

Qualifications

• Ability to interact with diverse individuals without judgment.
• Proactive in supporting a large team.
• Enjoy meeting people and providing companionship.

Responsibilities

• Welcome women to triage.
• Complete the Friends and Family Test.
• Offer refreshments in the waiting room.
• Deliver snack bags as needed.
• Clean and restock equipment.
• Transfer patients to various parts of the unit.
• Complete admission log and audit.

Job description

Overview

The philosophy at the Kingston Hospital Maternity Unit is to put women and birthing people at the centre of their service. The unit are looking for support across a variety of departments. This role is specifically within Maternity Triage.

Responsibilities

• Welcoming women to triage
• Completing the Friends and Family Test
• Offering and making teas and coffees for people in the waiting room
• Delivering snack bags where appropriate
• Cleaning and restocking equipment where necessary
• Transferring patients to various parts of the unit including to and from the labour ward, antenatal ward and birth centre
• Completing the admission log and audit

This role is best suited to volunteers who are proactive in supporting a large team, enjoy meeting people as well as providing companionship and support during what can be an emotional journey for women. You will need to be able to interact with people from all walks of life and be able to listen to people without judgement.

Essential Information

If you are interested in more than 1 role, please submit your application on your initial preference (other roles can be discussed at assessment).

Please kindly note, you will be given a 20-minute assessment on the week commencing either the 13th October or 20th October at Kingston Hospital.

The Mandatory training for this role will be on Tuesday 25th November 2025.

Please only apply if you are able to attend the above dates.

Please can you ensure you provide details for 2 references (one of which you have known for over 3 years). It is essential you provide an email address for each reference when submitting your application. Please note - you can provide a family friend but not a relative.

Please ensure to bring the below I.D documents to your assessment otherwise we will not be able to proceed with your assessment on the day.

A minimum of THREE individual forms of valid, current, and original identification are required. Please bring one document from group one (below) AND two documents from group two (Below):

Group One:

• UK Passport
• EEA/Swiss Passport
• Other passport with indefinite leave to remain
• Other Passport
• Biometric Residence permit
• Driving Licence photo card (UK, IOM or CI)
• Current EU Photo Driving Licence
• EU national identity card - EU only

Group Two:

• Driving Licence photo card (UK, IOM or CI)
• Current EU Photo Driving Licence
• Driving licence - old-style paper licence (must be UK)
• Bank statement (UK/EEA) - less than 3 months old
• Utility bill - less than 3 months old (UK)
• Utility bill - 2nd Supplier - less than 3 months old
• Council Tax Statement - issued in the last 12 months
• Mortgage statement (UK or EEA) must be a recognised lender and issued in the last 12 months

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people's homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an 'Outstanding' rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust Values

• Compassionate: We provide care with kindness, understanding, and empathy for all.
• Inclusive: We embrace diversity and respect the unique contributions of every individual.