Maternity Support Worker

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 23,000 - 26,000; Full time

Job summary

Royal Surrey NHS Foundation Trust is seeking a Maternity Support Worker (Band 3) to help ensure a positive patient experience in the maternity department, supporting midwives and obstetricians in antenatal, theatre and postnatal wards.

The role involves direct care, signposting to support services and working across hospital and community sites, with opportunities for professional development and rotation between units.

Qualifications

• GCSEs including Maths and English are required.
• Evidence of values aligned with NHS Constitution and Care Certificate development.
• Commitment to undertake Band 3 role development including Care Certificate and co-mentor course.

Responsibilities

• Support midwives and obstetricians in antenatal, theatre and postnatal wards.
• Provide direct care and information to women and families under supervision.
• Rotate between hospital and community sites and maintain patient records.

Skills

GCSEs including Maths and English

Education

Certificate of Higher Education

Job description

We are looking for an enthusiastic support worker to join our Maternity team.

The maternity support Worker will ensure a positive patient experience for women attending the maternity department, supporting the midwives and obstetricians with general duties and ensuring the safe and efficient running of the antenatal ward, theatres and postnatal ward.

Main duties of the job

The Maternity Support Worker will primarily work alongside the Midwives and other speciality teams in both the hospital and the community setting.

Band 3 MSW’s provide direct delivery of clinical care to all women and babies accessing maternity services and may be based within specialist and integrated teams such as in theatre, fetal medicine units and community hubs.

Band 3 MSW’s may serve as a point of contact/support for women and their families and provide clinical, physical, psychological and emotional care and support. Alongside this they provide appropriate information and, where necessary, signpost to wider support organisations. They report to registered practitioners where planned delegated care has been provided.

The role holder reflects on and actively seeks ways to improve their own performance. They demonstrate qualities of leadership, supporting change management, as well as offering comments and suggestions for improvements to procedures or service development. They prioritise their own workload to ensure timely completion of tasks delegated to them, for reporting to registered practitioners and documenting outcomes of care offered and/or provided on the Trusts patient record.

Working for our organisation

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Detailed job description and main responsibilities

The role holder possesses generalised knowledge to inform their understanding of the job role and specific knowledge related to tasks or activities within their scope of role. Through their practice, they must demonstrate an awareness of contemporary public health and health promotion initiatives, policy and legislation, including where legal and ethical issues are relevant to their scope of role.

The role holder is able to make fact-based judgements requiring a comparison of options to effectively perform tasks and activities. In some instances, workload is likely to include some complexity but supervision and guidance will be available to assure safety. The role holder will demonstrate effective application of problem solving and planning skills and a broad skill base related to their practice. They will be required to document care appropriately, detailing actions taken, where support has been sought from suitably qualified practitioners or where concerns have been escalated. They engage in, promote and support others to undertake routine audits or surveys relevant to their work.

The role holder is able to independently plan tasks and workload activities whilst ensuring that their practice is guided by standard operating procedures and established protocols. Their practice will reflect the principles of woman and family centered care. They will demonstrate self-directed development, recognising own limitations, and work within the scope of their role at all times. They will prioritise their own workload.

Depending upon the level of complexity and risk present, the role holder may exercise an appropriate degree of autonomy, ensuring they present themselves in a credible and competent manner at all times.

Rotating between community sites and the hospital base may be required. The Maternity Support Worker will be responsible for providing parent education on a daily basis, organising daily group demonstrations for mothers and their partners, as well as running in theatre,. The role is varied including undertaking venepuncture, ECG’s, and observations for both Mothers and babies, colostrum collection, parent education, use of the electronic patient record, undertaking baby jaundice levels using transbilimeters, running in theatre and liaising with other health professionals. The rotational Maternity Support worker will assist in the provision of high quality care to women and their families under the direction and supervision of the Midwifery Team. Demonstrate a range of skills to meet the needs of patients whilst promoting dignity, privacy and respect. To comply with the Code of Conduct for Healthcare Support Workers. To provide a range of healthcare and non-nursing duties, ensuring an efficient and effective service to the ward/department at all times.

To provide care under the guidance and supervision of a registered midwife. Supporting women in their care either in their intrapartum period or during the antenatal and postnatal period. To assist with administration and non-nursing duties at the discretion of the Ward Manager, Team leader or Band 7 coordinator.

Person specification

Qualifications

• 5 GCSE’S including Maths and English
• CERTFICATE OF HIGHER EDUCATION OR Previous clinical experience within health and social care settings relevant to role AND Evidences values associated with NHS constitution
• Commitment to undertake the Band 3 role development including completion of Care Certificate and co-mentor course

Knowledge and Experience

• Previous experience in patient contact position in Maternity care
• Knowledge of acute hospital and or community setting
• Experience of providing personal care, for example care for pressure areas, hair, nails and oral hygiene
• Knowledge and experience of the use of aids and equipment for patients
• Experience of planning tasks / workload activities
• Previous mentoring or training experience
• Knowledge of public health and health promotion initiatives

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.