Maternity Reception Clerical Officer

Bedfordshire Hospitals NHS Foundation Trust; Luton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare trust in the United Kingdom is seeking an efficient administrative professional to manage patient details and appointment bookings. The role requires effective communication skills and the ability to operate various healthcare-related computer systems. Ideal candidates will flourish in a supportive, non-judgmental team environment committed to patient care and staff well-being.

Benefits

High-quality training and development

Supportive team environment

Qualifications

• Ability to operate multiple computer systems efficiently.
• Experience in handling patient bookings and maintaining accurate records.
• Capable of working independently with little supervision.

Responsibilities

• Input and update patient details across all systems.
• Handle appointment bookings and cancellations efficiently.
• Ensure effective communication within the multi-disciplinary team.

Skills

Effective communication

Patient information management

Team collaboration

Tools

CMIS

ICE

iPM

Evolve

Job description

Working in a team with little or no supervision at times. Operate 4 computer systems: CMIS, ICE, iPM, and Evolve. Input patient details and accurate medical information onto the systems. Update patient details on all systems as required.

Ensure documentation is available in advance for antenatal clinic appointments. Make new booking appointments in the New-Booking diary from Midwives and create appointment/letters to send to patients. Take calls from women who want to 'self-refer' for maternity services.

Make appointments on iPM for clinic follow-up appointments and patients and GP's as required. Ensure effective communication pathways within the multi-disciplinary team and external agencies. Maintain a non-judgemental and supportive environment for colleagues.

About the Trust

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people. The Trust offers key services such as A&E, Obstetrics-led Maternity, and Paediatrics.

We are committed to delivering the best patient care using the best clinical knowledge and technology available. Our Values include recruiting individuals who demonstrate behaviours that underpin our Trust's core values.

Responsibilities

• Direct patients and visitors to other Departments, Wards, and Clinic Windows/areas in a courteous manner.
• Liaise with Midwives, Consultants, and other Departments regarding clinics and general enquiries.
• Cancel rescheduled clinics and contact patients to cancel/reschedule appointments.
• Pull clinic case notes in advance and ensure all notes are available.
• File patients' notes in the filing area correctly.
• Maintain complete confidentiality of any information required in the workplace.

What We Offer

High-quality training and development to help you grow your career. A friendly, high-performing Trust committed to ensuring the health and wellbeing of staff.

Please note that vacancies may close prior to the advertised closing date when a sufficient number of applications have been received. All new staff will be subject to a probationary period covering the first 6 months in post.