Maternity Booking Clerk | Homerton Healthcare NHS Foundation Trust

Homerton University Hospital NHS Foundation Trust; London; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading NHS healthcare provider in London seeks a Maternity Booking Clerk to enhance patient administration and support the maternity team. The successful candidate will manage referrals and patient communication efficiently while ensuring compliance with performance indicators. Strong organizational and communication skills are essential. This role is integral to providing exceptional service to maternity patients and may require working independently or in a team.

Benefits

Comprehensive hospital and community health services

Support for staff development

Inclusivity and diversity initiatives

Qualifications

• Ability to work without direct supervision.
• Experience in reception and telephone handling.
• Capable of meeting tight deadlines.

Responsibilities

• Manage patient administration and referrals in line with KPIs.
• Ensure timely patient contact for booked appointments.
• Support Maternity Administration Coordinator in managing clinic capacity.
• Respond to patient queries within two working days.

Skills

Excellent telephone manner

Prioritisation and organisational skills

Intermediate administrative skills

Good communication skills

Attention to detail

Job description

We are a large friendly Maternity Team who multi-task and support all areas of Maternity Services here at Homerton University NHS Foundation Trust. We are looking for a Maternity Booking Clerk to join our team.

The post holder will work as part of a team to ensure patient administration such as referrals to the service are managed in line with the key performance indicators (KPIs) and patient contact is managed effectively, that patients are called in a timely manner to ensure attendance at booked appointments. The post holder will be responsible for patient contact using relevant technology, as well as booking and cancelling appointments using e-RS, Electronic Patient Record (EPR) and Viewpoint systems.

The post holder will support the Maternity Administration Coordinator to proactively manage clinic capacity. As well as providing a patient centred service that ensures patient queries are responded to within two working days. The post holder will be proactive in identifying and escalating processes and or events which may lead to delayed appointments and patient care, and against the key performance indicators (KPIs) for clinical and non-clinical standards.

IT and data entry plays a vital part of this role so you will need to be an efficient administrator with proven reception and telephone experience.

***Closing date is indicative only and this vacancy may close early without notice when sufficient applications have been received.***



You will be responsible for delivering excellent customer service to the Maternity patients and you will be be working as part of a team to ensure patient referrals and telephone queries are dealt with professionally, empathetically and timely.

You must have:
• An excellent telephone manner
• Prioritisation and organisational skills to manage your work effectively
• Intermediate skills in administrative processes and customer services
• Good communications skills both verbal and written
• Ability to work without direct supervision on a daily basis, as well as effectively within a team;
• Attention to detail
• Able to meet tight deadlines



Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.




This advert closes on Wednesday 6 Aug 2025