Maternity Administrator

York and Scarborough Teaching Hospitals NHS Foundation Trust; York; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in the UK is seeking a patient-facing admin role in a busy maternity department. The ideal candidate will handle appointment requests, manage electronic worklists, and provide excellent support to patients. Strong communication and organizational skills are essential, along with the ability to work under pressure. The role offers numerous benefits including NHS Pension Scheme access and generous leave options.

Benefits

NHS Pension Scheme

27 days holiday

Employee Assistance Programme

Learning and development opportunities

Discounts on various services

Qualifications

• Ability to work well under pressure and manage workload effectively.
• Capability of working independently while using initiative.
• Strong team player with a supportive nature.

Responsibilities

• Manage electronic worklists and action appointments from worklists.
• Process appointment requests and change/cancel appointments.
• Meet and greet patients, asking relevant screening questions.

Skills

Excellent communication skills

Organizational skills

Ability to multitask

Empathetic nature

Problem-solving skills

Job description

This is a patient-facing role, and the successful candidate must demonstrate the ability to work well under pressure and manage their workload effectively, as you will be working in a busy maternity department. Although your work will be guided, you must be able to work independently, using your own initiative, and respond quickly and efficiently. This role requires an empathetic nature, as you will encounter anxious patients.

As a focused individual, you will need to be organized, prioritize your workload, and possess excellent communication skills. You should be a creative thinker and multitasker, capable of problem-solving and meeting tight deadlines. The ability to work as part of a friendly and supportive team to achieve common goals is essential.

We welcome any telephone or email enquiries prior to application.

• Action appointments from the worklist.
• Process appointment requests on the electronic database from clinicians and consultants.
• Change, cancel, or amend appointments as required, following booking rules.
• Ensure clinics are appropriately utilized.
• Expedite referrals.
• Manage electronic worklists.
• Add, end, and reopen referrals on the electronic database.
• Escalate issues to the appropriate manager or clinician.
• Meet and greet patients, asking relevant screening questions.
• Handle enquiries via telephone, email, text, or face-to-face from internal and external parties.

To find out more about working for our Trust, please visit: https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits include:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday, rising to 33 days depending on NHS Trust service.
• A variety of paid and unpaid leave options for emergency and planned leave.
• Confidential advice and support on personal, work, family, and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• Extensive learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema, and finance from various providers.

For more information on our benefits, please visit the Trust's Staff Benefits pages.

For further details or informal visits, contact:

Name: Denise McNaughton
Job title: Admin Coordinator
Email: [e-mail]
Telephone: [phone]

Or contact:

Caroline Harris
Service Manager
Telephone: [phone]
Email: [e-mail]