Maternity Administrator

Barts Health NHS Trust; London; On-site; GBP 25,000 - 32,000; Full time

Job summary

Barts Health NHS Trust recherche trois Administrateurs pour leur service de maternité. Dans ce rôle clé, vous fournirez un soutien administratif complet, gérerez les rendez-vous, et participerez à la formation continue. Ce poste requiert une capacité à travailler sous pression et une bonne organisation personnelle dans un environnement dynamique.

Qualifications

• Expérience en administration ou dans un rôle similaire.
• Connaissance des systèmes de santé et service à la clientèle.
• Capacité à travailler sous pression et en équipe.

Responsibilities

• Fournir un soutien administratif de haute qualité pour les services de maternité.
• Gérer le service de prise de rendez-vous centralisé.
• Assurer la réception et le registre des patients.

Skills

Communication orale et écrite

Priorisation des tâches

Compétences numériques

Dextérité digitale

Education

GCSE/O Levels en mathématiques et anglais

Niveau 2/3 NVQ en administration des affaires

Tools

Microsoft Office

Millennium Cerner (CRS)

Job description

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An exciting opportunity to join our Maternity service to work with the administration team within our Antenatal services. We are looking for 3 Administrators for the department who will require to work 1:3 weekend.

Your role will be to provide a comprehensive and quality administrative and clerical support for the department to ensure smooth running of the inpatient and outpatients maternity service.

You will be able to deal confidently and efficiently with telephone calls directly from the general public and clinical staff. You will be expected to produce work to a high standard of accuracy, and be aware of implications of errors. You will be expected to work with the team to identify and resolve any administrative issues. You will be supported to develop a broad knowledge of the Maternity pathways and processes which are essential to the delivery of your role.

Main duties of the job

The post holder is responsible for providing a comprehensive and high quality of administrative, clerical and reception support for the department to ensure smooth running of the inpatient and outpatients maternity services.

The post holder is responsible for the day to day running of the centralised booking service for women requiring access to antenatal, intra-partum and postnatal services. They will need to ensure appointments are accurately calculated and communicated in a timely fashion, in line with the Maternity policies and procedures. The role includes patient registration, booking appointments, clinic preparation, reception cover, answering the telephone line queries, calling patients and sending text reminders, pulling and filing notes and other administrative duries throughout the Maternity Unit.

At times, you will be expected to cover maternity ward areas, Day Assessment Unit/Triage clinic reception areas at short notice due to staff absences or work load increases at peak times. You are also expected to work 1:3 weekend. Full training will be provided and an intensive induction week.

This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across all areas in the Women and Children division.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

Experience

• Experience of working in a reception, data entry or administration role or team
• Relevant experience of working in the NHS
• Experience in a customer services environment
• Experience in working with a wide range of professionals
• Experience in undertaking audits

Skills

• Good oral and written communication skills
• Ability to prioritise work
• Ability to work to tight deadlines
• Digitally literate
• Good numerical skills
• Ability to communicate sensitive information to staff and patients face to face or via telephone

Knowledge

• Computer literate – knowledge of Microsoft Office including Word, Excel and Outlook
• Knowledge of Millennium Cerner (CRS) system

Qualifications

• GCSE/O Levels or equivalent in Mathematics and English
• Level 2/3 NVQ in Business Administration or equivalent experience

Other

• Ability to work as a member of a team
• Ability to use own initiative and prioritise workload in a methodical approach to work
• Ability to follow tasks through to completion
• Ability to work under pressure
• Good personal organisation
• A complete finisher
• Personal and professional integrity
• Pragmatic/Flexibility with regards to shifts - which include weekends, bank holidays and last minute shift changes