Maternity Administrator

NHS; Bath; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in Bath is seeking an experienced Administrator to support their Maternity services. The role involves providing administrative support, managing patient records, and assisting the multidisciplinary team. Candidates should have good IT and customer care skills, and previous experience in an office environment is essential. This permanent position offers flexible working patterns.

Qualifications

• Experience working face to face with the public in a busy environment.
• Previous reception experience.
• Experience in an administrative post.

Responsibilities

• Provide efficient reception and clerical service.
• Maintain Hospital Electronic Tracking System.
• Support reception staff in an efficient manner.

Skills

Customer care skills

IT skills

Ability to work as part of a team

Education

Good general standard of education

Job description

Job summary: Are you an experienced Administrator with an interest in Maternity services, with a desire to support a multidisciplinary team working within our Maternity services at the Royal United Hospital? Are you also ready to provide support to people who access our maternity services? If the answer is yes, we'd love you to be a part of our team. We have a current vacancy in Bath Birthing Centre / Mary ward and Antenatal Clinic. This post may require you to work weekends/ nights.

Main duties of the job: Providing administrative support to the our maternity teams:

• To provide an efficient and professional reception and clerical service which gives confidence to patients and their relatives. Provide relevant information to Women and relatives clearly and in a way that they understand. To answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate whist updating patient electronic record. To liaise with Nurses, Doctors, GP's and other members of the Department team obtaining and communicating necessary information accurately to assist the provision of a quality service for the women.
• To maintain the Hospital Electronic Tracking System for the tracing of health record
• To maintain woman's details /appointments on the patient administration system efficiently so that there is timely and accurate information available at all times on patients.
• To support the Reception staff and other members of the multidisciplinary team in an efficient and courteous manor: checking in and checking out women and their families visiting the outpatient department.

About us: At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing.

Person Specification

Qualifications Essential:

• good general standard of education
• IT skills
• experience of working in an office environment

Desirable:

• previous experience of working in NHS or similar setting

Experience Essential:

• working face to face with the public in a busy environment- good customer care skills
• previous reception experience
• working in an administrative post
• the ability to works as part of a team
• prioritise own work load

Desirable:

• knowledge of medical terminology

Salary: £24,465 a year per annum, pro rata

Contract: Permanent

Working pattern: Full-time, Part-time

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.