Enable job alerts via email!
Matchday Ticket Office Assistant
West Ham United FC
London
On-site
GBP 60,000 - 80,000
Part time
Yesterday
Be an early applicant
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Create a job specific, tailored resume for higher success rate.
Job summary
West Ham United FC recherche des Assistants de Billetterie pour la saison 2025/2026. Ce poste vous permettra de contribuer à l'expérience des supporters en offrant un service de première classe dans un environnement dynamique. Ideal pour ceux qui cherchent à acquérir de l'expérience dans le sport tout en travaillant pour un club emblématique.
Benefits
Expérience dans un environnement de stade de classe mondiale
Développement de compétences transférables
Qualifications
- Expérience dans un rôle orienté service à la clientèle requise.
- Compétences de communication confiantes et amicales.
- Maîtrise de l'informatique et des compétences en numératie.
Responsibilities
- Premier point de contact pour la collecte des billets et les demandes.
- Service client poli et efficace.
- Assistance aux fans avec les questions de billetterie et la logistique.
Skills
Service client
Travail d'équipe
Gestion du temps
Job description
Company Description
Join the Legacy and Future of West Ham United
Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home — a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.
Our women's team, achieving professional status in 2018, has soared to new heights in the Women’s Super League and reached the prestigious FA Cup final. Meanwhile, our cutting-edge Academy, which opened in 2019, is nurturing future stars, producing first-team players like Declan Rice and Ben Johnson.
With ongoing improvements to the stadium, including the iconic Billy Bonds Stand, West Ham is constantly evolving, making sure our fans experience the best in matchday atmosphere and comfort. We are also incredibly proud to hold the Disability Confident Leader status, reflecting our dedication to inclusivity and accessibility.
As we continue to grow, so does our workforce. With a dedicated team of 300 core staff and 500 event and Foundation employees, West Ham United offers a truly unique working environment. We’re especially proud to have been awarded the Premier League’s Advanced Equality, Diversity, and Inclusion Standard in 2023 — our second consecutive recognition — underlining our ongoing commitment to fostering an inclusive, diverse, and dynamic workplace.
Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.
Why Join Us?
Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.
Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.
Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.
If you’re ready to bring your passion for supporter services and football to one of the world’s most iconic clubs, apply now!
Position
Matchday Ticket Office Assistants – 2025/2026 Season
Location: London Stadium
Department: Ticketing & Matchday Operations
Contract Type: Casual / Part-Time (Matchday & Event Based)
Join the Team Behind the Team
We are proud to represent one of the most iconic clubs in the Premier League and are now looking to recruit Matchday Ticket Office Assistants to support the upcoming 2025/2026 season at the London Stadium – one of the UK’s most accessible and dynamic sporting venues.
This is your opportunity to be part of the matchday experience, helping supporters and visitors from around the world while working in a high-energy, fast-paced environment.
As a Matchday Ticket Office Assistant, you’ll be the face of the Club on matchdays, delivering excellent service to all supporters and visitors.
Key Responsibilities
Acting as the first point of contact for ticket collections, enquiries, and sales.
Providing polite, efficient, and accurate customer service both in person and over the phone.
Assisting fans with ticketing queries and matchday logistics.
Ensuring accurate handling of transactions and ticket distribution.
Representing the Club with professionalism, integrity, and enthusiasm.
Full training will be provided ahead of your first matchday.
Why Join Us?
Gain valuable experience in a world-class stadium environment.
Develop key transferable skills: customer service, teamwork, time management, IT systems, and commercial awareness.
Be part of one of the most exciting clubs in English football.
Additional Information
Successful candidates will be required to work on matchdays, including evenings, weekends, and public holidays in line with the fixture schedule.
Requirements
What We’re Looking For:
We’re seeking individuals who are committed to delivering first-class customer service and thrive in a busy, team-oriented environment.
Essential
Previous experience in a customer-facing role.
Confident communicator with a professional and friendly manner.
Basic IT literacy and numeracy skills.
Calm under pressure in a fast-paced setting.
Reliable and flexible – able to work evenings, weekends, and public holidays as required.
A positive, proactive ‘can-do’ attitude.
Willingness to learn and take on new challenges.
Passion for football and an understanding of supporter culture.
Desirable
Experience working in a ticket office, box office, or call centre.
Confident handling cash and card transactions.
Knowledge of ticketing systems (e.g., SEE Tickets, Ticketmaster, or similar platforms).
Other information
Safeguarding
The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.
The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.
EDI Statement
The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
How To Apply
To apply, please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you feel you meet the profile of the candidate we are looking for.
The deadline for applications is by 5pm Monday 30th June 2025. Please note that the vacancy may close early if there is a high volume of applicants.
Queries
Thank you for your interest. If you have any queries, or require support with your application, please contact [email protected]
Join the Legacy and Future of West Ham United
Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home — a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.
Our women's team, achieving professional status in 2018, has soared to new heights in the Women’s Super League and reached the prestigious FA Cup final. Meanwhile, our cutting-edge Academy, which opened in 2019, is nurturing future stars, producing first-team players like Declan Rice and Ben Johnson.
With ongoing improvements to the stadium, including the iconic Billy Bonds Stand, West Ham is constantly evolving, making sure our fans experience the best in matchday atmosphere and comfort. We are also incredibly proud to hold the Disability Confident Leader status, reflecting our dedication to inclusivity and accessibility.
As we continue to grow, so does our workforce. With a dedicated team of 300 core staff and 500 event and Foundation employees, West Ham United offers a truly unique working environment. We’re especially proud to have been awarded the Premier League’s Advanced Equality, Diversity, and Inclusion Standard in 2023 — our second consecutive recognition — underlining our ongoing commitment to fostering an inclusive, diverse, and dynamic workplace.
Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.
Why Join Us?
Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.
Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.
Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.
If you’re ready to bring your passion for supporter services and football to one of the world’s most iconic clubs, apply now!
Position
Matchday Ticket Office Assistants – 2025/2026 Season
Location: London Stadium
Department: Ticketing & Matchday Operations
Contract Type: Casual / Part-Time (Matchday & Event Based)
Join the Team Behind the Team
We are proud to represent one of the most iconic clubs in the Premier League and are now looking to recruit Matchday Ticket Office Assistants to support the upcoming 2025/2026 season at the London Stadium – one of the UK’s most accessible and dynamic sporting venues.
This is your opportunity to be part of the matchday experience, helping supporters and visitors from around the world while working in a high-energy, fast-paced environment.
As a Matchday Ticket Office Assistant, you’ll be the face of the Club on matchdays, delivering excellent service to all supporters and visitors.
Key Responsibilities
Acting as the first point of contact for ticket collections, enquiries, and sales.
Providing polite, efficient, and accurate customer service both in person and over the phone.
Assisting fans with ticketing queries and matchday logistics.
Ensuring accurate handling of transactions and ticket distribution.
Representing the Club with professionalism, integrity, and enthusiasm.
Full training will be provided ahead of your first matchday.
Why Join Us?
Gain valuable experience in a world-class stadium environment.
Develop key transferable skills: customer service, teamwork, time management, IT systems, and commercial awareness.
Be part of one of the most exciting clubs in English football.
Additional Information
Successful candidates will be required to work on matchdays, including evenings, weekends, and public holidays in line with the fixture schedule.
Requirements
What We’re Looking For:
We’re seeking individuals who are committed to delivering first-class customer service and thrive in a busy, team-oriented environment.
Essential
Previous experience in a customer-facing role.
Confident communicator with a professional and friendly manner.
Basic IT literacy and numeracy skills.
Calm under pressure in a fast-paced setting.
Reliable and flexible – able to work evenings, weekends, and public holidays as required.
A positive, proactive ‘can-do’ attitude.
Willingness to learn and take on new challenges.
Passion for football and an understanding of supporter culture.
Desirable
Experience working in a ticket office, box office, or call centre.
Confident handling cash and card transactions.
Knowledge of ticketing systems (e.g., SEE Tickets, Ticketmaster, or similar platforms).
Other information
Safeguarding
The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.
The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.
EDI Statement
The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
How To Apply
To apply, please reply to the link with your full CV and a supporting statement outlining your motivation for applying and how you feel you meet the profile of the candidate we are looking for.
The deadline for applications is by 5pm Monday 30th June 2025. Please note that the vacancy may close early if there is a high volume of applicants.
Queries
Thank you for your interest. If you have any queries, or require support with your application, please contact [email protected]
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
Land a better
job faster
job faster
