Matchday Response Security Officer - Sheffield United F.C.

FGH Security; Sheffield; On-site; GBP 80,000 - 100,000; Part time

Job summary

A security service provider is seeking a Matchday Response Security Officer to ensure safety during events at Bramall Lane. Successful candidates will need an SIA Door Supervision Licence and will handle tasks such as crowd management and customer service. This position offers a competitive hourly rate and training for additional certifications.

Benefits

Instant access to wages

Discounts in retailers and gyms

Access to financial guidance

Accredited training opportunities

Qualifications

• Must hold an SIA Door Supervision Licence.
• Willingness to achieve L2 or L3 Spectator Safety Certificate with provided training.

Responsibilities

• Conduct pre and post event safety checks.
• Search customers upon entry.
• Manage crowd safety and order.
• Provide excellent customer service.
• Report suspicious behavior.

Skills

Customer service skills

Verbal communication skills

Interpersonal skills

Conflict resolution

Attention to detail

Education

SIA Door Supervision Licence

L2 or L3 Spectator Safety Certificate

Job description

About The Role

Position: Matchday Response Security Officer - Sheffield United F.C.

Hourly Rate: £13.10 - £14.68 * (*hourly rate inclusive of holiday pay)

Schedule: Match fixtures

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to "Be Great Today, Better tomorrow".

We are looking for Response Officers who champion our values to join our matchday teams Keeping People Safe at Bramall Lane.

An SIA Door Supervision licence is essential for this role.

Duties Include:

• Carrying out pre and post event safety checks.
• Searching customers on entry to venues.
• Monitoring access points and site perimeter patrolling.
• Ingress and egress management.
• Crowd management - foot traffic direction, maintaining order, ensuring crowd safety plans are adhered to.
• Conflict management.
• Deliver approachable customer service and support to guests.
• Report any anti-social and suspicious behaviour.
• Directing customers around the site.
• Dealing with customer ejections from site and physical intervention.
  
  

Requirements:

• SIA Door Supervision Licence.
• L2 or L3 Spectator Safety Certificate or willingness to achieve this qualification (training will be provided by FGH Training free of charge).
  
  

About You:

• Great customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Smart appearance with impeccable personal presentation.
• Ability to confidently de-escalate and resolve difficult conflict situations.
• Keen eye for detail and the ability to stay vigilant to security risks.
• Comfortable working in busy spaces.
  
  

If successful, you will be subjected to security screening in accordance to BS7858:2019.

About You

About Us

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits And Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer
  
  

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.