MatchDay Hospitality Room Supervisor

Manchester United Foundation; Manchester; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a leading organization in the hospitality sector as a Match Day Hospitality Room Supervisor. This role involves overseeing service during matchdays, ensuring guest satisfaction, and coordinating with various teams to deliver a high-quality experience. The ideal candidate will possess strong communication and organizational skills, thrive in fast-paced environments, and be committed to service excellence. Enjoy benefits like discounts and holiday pay while working at the iconic Old Trafford Stadium.

Benefits

Discounts

Free Parking

Holiday Pay

Qualifications

• Experience in hospitality supervision, preferably in high-end or event environments.

Responsibilities

• Coordinate service flow during matches, ensuring timely food and beverage delivery.
• Oversee post-match cleanup and equipment storage.
• Monitor guest satisfaction and address concerns promptly.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Job description

Join to apply for the MatchDay Hospitality Room Supervisor role at Manchester United Foundation

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Job Title

Match Day Hospitality Room Supervisor (Casual)

Reports To

Hospitality Room Manager

Location

Old Trafford Stadium Complex

Department

Catering

Role purpose

As a Match Day Room Supervisor, you will work alongside the Room Manager to ensure the smooth operation of a hospitality suite on matchdays, overseeing setup, service, and guest experience.

Key Responsibilities

• Coordinate service flow during matches, ensuring timely food and beverage delivery and cleanliness.
• Oversee post-match cleanup and equipment storage.
• Monitor guest satisfaction and address concerns promptly.
• Support and guide hospitality staff, ensuring adherence to standards.
• Communicate effectively with team members and management.
• Ensure compliance with health and safety standards and company policies.
• Work closely with kitchen, bar, and hospitality teams for smooth service.

Skills and Experience

• Experience in hospitality supervision, preferably in high-end or event environments.
• Strong interpersonal, communication, and organizational skills.
• Ability to work under pressure and handle fast-paced matchday operations.
• Flexibility to work irregular hours, including evenings, weekends, and holidays.
• Proactive problem-solving skills and commitment to service quality.

Our commitment to you

Manchester United offers rewards supporting your professional and personal well-being, including discounts, free parking, and holiday pay.

Safeguarding and diversity

Manchester United is an Equal Opportunities Employer committed to safeguarding and promoting diversity, equity, and inclusion. This role requires a DBS check.