MatchDay Hospitality Room Supervisor

Manchester United Foundation; Manchester; On-site; GBP 10,000 - 15,000; Part time

Job summary

Join a leading football club as a Match Day Hospitality Room Supervisor where you will ensure exceptional guest experiences during matches. This role involves overseeing hospitality operations, coordinating service, and maintaining high standards. Ideal candidates will have strong communication and organizational skills, and a commitment to quality service. Flexible hours required, especially on match days.

Benefits

20% Discount at the Megastore

20% Discount at the Museum & Tours

Free Parking

Accrued Holiday Pay

Qualifications

• Experience in hospitality supervision, preferably in high-end environments.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Oversee setup and service in hospitality suite on matchdays.
• Monitor guest satisfaction and address issues promptly.
• Coordinate service flow and ensure cleanliness.

Skills

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Communication Skills

Job description

Job Title

Match Day Hospitality Room Supervisor (Casual)

Reports To

Hospitality Room Manager

Location

Old Trafford Stadium Complex

Department

Catering

Salary

To be discussed

Club & department mission

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

Role purpose

As a Match Day Room Supervisor, you will work alongside the Room Manager to ensure the smooth operation of a designated hospitality suite on matchdays. This role involves overseeing setup and service to provide an exceptional guest experience.

Key Responsibilities

1. Previous experience in hospitality supervision, preferably in high-end or event-based environments.
2. Coordinate service flow during matches, ensuring timely delivery of food and beverages, and maintaining cleanliness and orderliness in the rooms.
3. Oversee the breakdown and cleaning of hospitality areas post-match, ensuring proper storage of equipment and supplies.
4. Monitor guest satisfaction levels and address any issues promptly to ensure a positive experience.
5. Engage proactively with guests to gather feedback and suggestions for improvement.
6. Provide guidance and support to hospitality staff, delegate tasks, and ensure adherence to service standards and procedures.
7. Oversee post-match cleanup, ensure all equipment is accounted for, and support in completing required paperwork or handovers.
8. Communicate effectively with team members and management for smooth coordination during matches.
9. Adhere to Manchester United’s health and safety standards, company rules, regulations, and policies.
10. Monitor staff performance and conduct during service, taking corrective action as needed and reporting issues to senior management.
11. Work closely with kitchen, bar, and hospitality teams to ensure coordinated service and handle special requests.

Skills And Experience

1. Strong interpersonal and communication skills for confident and courteous interactions with guests and team members.
2. Excellent organizational skills with attention to detail and ability to multitask.
3. Ability to remain calm and professional under pressure, especially during fast-paced matchday operations.
4. Flexibility to work irregular hours, including evenings, weekends, and public holidays, specifically on match days.
5. Proactive and adaptable problem-solving skills with a commitment to high-quality service.

Our commitment to you

At Manchester United, we recognize that our people are at the heart of our success. We offer a range of rewards to support your professional and personal well-being:

• 20% Discount at the Megastore
• 20% Discount at the Museum & Tours
• Free Parking
• Accrued Holiday Pay

Safeguarding statement & diversity commitment

Manchester United Limited is an Equal Opportunities Employer committed to safeguarding children and adults at risk. This role requires a Disclosure and Barring Service check. We believe in a diverse and inclusive environment, welcoming applicants from all backgrounds. Diversity, equity, and inclusion are central to our recruitment strategy.