MatchDay Hospitality Room Manager

Manchester United; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Manchester United as a Match Day Hospitality Room Manager, where you'll oversee hospitality operations at the Theatre of Dreams. You'll lead a team to ensure exceptional guest experiences during match days, embodying excellence in a dynamic environment. This role offers opportunities for professional growth within a passionate team.

Benefits

Discount at the Megastore

Discount at the Museum & Tours

Free Parking

Accrue Holiday Pay

Qualifications

• Previous managerial experience in high-end hospitality or events operations.
• Flexibility to work irregular hours, including match days.

Responsibilities

• Manage and coordinate all aspects of hospitality operations during matches.
• Lead and motivate a team of hospitality staff.
• Ensure compliance with health and safety regulations.

Skills

Food and Drinks service

Communication

Leadership

Organisational skills

Calm under pressure

Job description

Social network you want to login/join with:

MatchDay Hospitality Room Manager, Manchester

col-narrow-left

Client:

Manchester United

Location:

Manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

461b8e86f70a

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

col-wide

Job Description:

Job Title:

Match Day Hospitality Room Manager (Casual)

Reports to:

Hospitality Pinch Point

Location:

Old Trafford Stadium Complex

Department:

Catering

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

As a Match Day Hospitality Room Manager, you will play a pivotal role in delivering exceptional hospitality experiences to guests at the Theatre of Dreams. Working within a dynamic and fast-paced environment, you will oversee the operations of designated hospitality rooms, ensuring high service standards and guest satisfaction.

Key Responsibilities

• Manage and coordinate all aspects of hospitality operations within a designated suite, including pre-match preparations, service delivery during matches, and post-match clean-up.
• Lead and motivate a team of hospitality staff, providing clear direction and support to ensure seamless service delivery.
• Conduct pre-match briefings and training sessions for staff, ensuring they are well-equipped to deliver high-quality service and adhere to standards.
• Ensure compliance with health and safety regulations, as well as stadium and club policies, at all times.
• Ensuring your area is immaculately presented and fully stocked with necessary supplies.
• Provide a warm welcome and exceptional service to guests, anticipating their needs and ensuring a memorable experience.
• Handle guest inquiries, requests, and concerns promptly and professionally, resolving any issues to their satisfaction
• Maintain a visible presence within hospitality areas, engage with guests to gather feedback and ensure their comfort and enjoyment.
• Monitor staff performance during matches, providing coaching and feedback as necessary to maintain service excellence.
• Liase closely with other departments, including catering, operations, and sales, to coordinate hospitality arrangements and address any issues or special requests
• Communicate effectively with hospitality staff and management to ensure smooth operations and a cohesive team approach.
• Respond promptly to any service disruptions or guest concerns, adapting quickly to maintain high quality service.
• Oversee post-match clean up, ensure all equipment is accounted for and support in completing any required paperwork or handovers.

Skills and experience

• Previous managerial experience in high-end hospitality or events operations, ideally within a large venue setting.
• Strong knowledge of Food and Drinks service.
• Ability to remain calm under pressure.
• Strong communication and leadership skills.
• Strong organisational skills.
• Strong minded character with the ability to deal with difficult situations and respond to them effectively.
• Flexibility to work irregular hours, including evenings, weekends, and public holidays, specifically on match days.

Our commitment to you

At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

• % Discount at the Megastore
• % Discount at the Museum & Tours
• Free Parking
• Accrue Holiday Pay

Safeguarding statement & diversity commitment

Manchester United Limited is an Equal Opportunities Employer committed to safeguarding children and adults at risk. This role requires a Disclosure and Barring Service check. We believe in the strength of a diverse and inclusive environment, welcoming applicants from all backgrounds. Diversity, equity, and inclusion are central to our recruitment strategy.