Matchday Hospitality and Events Assistant

TipTopJob; Bournemouth; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading club in Bournemouth is seeking a passionate individual for a role focused on driving sales in hospitality and events. The position entails building relationships with clients, promoting game day experiences, and ensuring high standard service. Candidates should possess strong communication skills and have experience in telesales, ensuring a proactive approach to customer engagement.

Benefits

Free onsite parking

Season ticket and ticket allocation benefits

Subsidized lunches and healthy snacks

Discounts at the club Superstore

Access to Health Cash Plan with Simplyhealth

Employee Assistance Programme

Contributions towards eye tests and glasses

Partner and local business discounts

Club pension and Life Assurance

Qualifications

• Experience in telesales or phone-based sales.
• Target-driven and confident communicator.
• Strong relationship-building and interpersonal skills.

Responsibilities

• Meet and exceed individual and team new business revenue goals.
• Establish foundation for hospitality, events, and premium seating.
• Proactively resolve customer complaints and inquiries.

Skills

Telesales experience

CRM systems knowledge

Strong communication skills

Knowledge of food safety

Team player

Time management skills

Job description

Location: Bournemouth

Salary: Competitive

Hours: 40 hours per week (Part Time may be considered)

Having established the start of an exciting new chapter in their long and storied history since a takeover in 2022 by chairman Bill Foley, the club has seen significant investment committed towards sustaining Premier League status. The construction of a state-of-the-art training facility alongside the arrival of promising young talent from top clubs around Europe have provided the club with a fantastic platform from which to build its on-field expectations.

The Role

• Meet and exceed individual and team new business revenue goals
• Establish foundation for hospitality, events, and premium seating relationships
• Sell upgrades, add-ons, and ask for referrals
• Build strong relationships with acquired account base through proactive communication including seat visits, phone calls, emails, meetings, and other touchpoints
• Effectively communicate all team happenings, events, and available inventory
• Have full product knowledge of the match day/non-match day facilities offered and communicate these to customers or staff
• Build extensive knowledge of competitor clubs, businesses, and products for both matchday and non-matchday
• Proactively respond to and resolve all customer complaints, requests, and inquiries from the account base; handle difficult situations professionally
• Ensure ticket member information and data are accurate and complete for accounts
• Make outbound sales calls to maximize hospitality and event sales
• Liaise with accounts department for invoicing
• Coordinate with the Executive Head Chef regarding food pre-orders and dietary requirements
• Contribute ideas to achieve departmental revenue targets
• Understand food safety, including allergens
• Attend department meetings
• Assist with any other tasks as required by the Matchday Hospitality and Events Manager
• Promote the club's mental health policies to ensure an inclusive environment
• Adhere to safeguarding policies, creating a safe environment
• Follow health and safety policies and procedures
• Promote equality policies to ensure a welcoming and inclusive environment

Skills and Qualifications

• Experience in telesales or phone-based sales
• Experience with CRM systems
• Target-driven and confident communicator
• Strong written and verbal communication skills
• Knowledge of food, beverage, and food safety
• Excellent planning, organization, and time management skills
• Problem-solving, creativity, attention to detail, team player
• Strong relationship-building and interpersonal skills
• Ability to work independently and as part of a team

Benefits

• Free onsite parking
• Season ticket and ticket allocation benefits
• Subsidized lunches and healthy snacks
• Discounts at the club Superstore
• Access to Health Cash Plan with Simplyhealth
• Employee Assistance Programme
• Contributions towards eye tests and glasses
• Partner and local business discounts
• Club pension and Life Assurance