Matchday Experience Lead

Southampton Football Club; Southampton; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player invites you to join their Supporter Relations team as a Matchday Experience Lead. In this dynamic role, you will spearhead the matchday experience strategy, ensuring fan engagement is at the forefront of all activities. Collaborating with various stakeholders, you will oversee the entire matchday process, from planning to execution, ensuring a seamless experience for supporters and visitors alike. With a focus on excellent customer service, your organizational skills and optimism will shine as you represent the club positively. Join a collaborative environment where your contributions will make a real impact on the community and the club's legacy.

Benefits

Free match tickets for home league games

Health & Wellbeing initiatives

Discounted merchandise

25 days holiday plus birthday off

Contributory Pension Scheme

Worldwide Travel Insurance

Learning & Development opportunities

Free onsite parking

Cycle to Work Scheme

Collaborative working culture

Qualifications

• Experience in sports fan engagement and AV production.
• Strong interpersonal skills for effective communication.

Responsibilities

• Lead matchday experience strategy to enhance fan engagement.
• Coordinate casuals, contractors, and volunteers for events.

Skills

Sports Fan Engagement

AV Production Knowledge

Talent Booking for Live Events

Budget Management

Interpersonal Skills

Tools

Workday

Job description

Organisation: Southampton Football Club

Salary: Competitive

Location: Southampton

Contract type: Permanent

Closing date: 28 April 2025

Job Description

Be part of our journey...

Location: St Mary’s Stadium, Southampton

Hours: Full Time

Criminal Record Check: DBS Enhanced with Child’s Barred List

Saints Foundation brings Southampton FC to the heart of the community, using the power of the club and our passionate team to help fulfill individual potential and make Southampton a better place to live for all.

What is the role?

We have an exciting opportunity to join our Supporter Relations team as a Matchday Experience Lead, to lead the delivery of all matchday fan engagement and deliver the best matchday experience for all supporters and visitors.

What will you be doing?

You’ll be leading on the matchday experience strategy to enhance fan engagement, collaborating with all the relevant internal and external stakeholders to ensure that everyone is aligned on plans and all commercial deliverables/KPIs are met.

You will be following the whole matchday experience process from attending planning meetings, overseeing production checks, and managing bookings, contracts, and communication with external suppliers/talents to attending debrief meetings and conducting post-event evaluations and reports.

Managing the coordination of casuals, external contractors, and volunteers, you will ensure a seamless matchday experience for all supporters and visitors.

Is this you?

You’re organized, optimistic, and have good interpersonal skills which allow you to communicate effectively with a variety of people. You understand what excellent customer service entails and would be a positive representation of the charity and football club.

Essential Experience:

1. Experience working in sports fan engagement
2. A strong knowledge of AV and how production is brought to life
3. Experience in booking talent for live events
4. Proficient in budget management and using systems such as Workday

Desirable Skills:

1. Knowledge and understanding of Southampton FC fan base
2. Understanding of green/purple guild regulations and good crowd management.

How this benefits you…

If you are successful, you can look forward to a healthy benefits package:

1. Access to x2 free match tickets for every home league game
2. Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).
3. Discounted Southampton Football Club merchandise.
4. 25 days’ holiday per year excluding bank holidays plus your birthday off each year.
5. Contributory Pension Scheme.
6. Worldwide Travel Insurance for you and your family.
7. Learning & Development opportunities - supporting you to develop your potential and achieve in your career.
8. Free onsite parking.
9. Cycle to Work Scheme.
10. Collaborative & inclusive working culture.

How can I apply?

Very easy. Just click on the apply button below, enter your details and answer a quick pre-screening questionnaire, then attach your CV.

The closing date for applications is 28 April 2025.

*We reserve the right to close this vacancy early, if a high volume of applicants are received.*

How to apply