Matchday/Events Safety Steward

Norwich City Football Club; Norwich; On-site; GBP 10,000 - 40,000; Part time

Job summary

An exciting opportunity awaits at a renowned football club for proactive individuals to join as Matchday/Events Safety Stewards. This role is perfect for those who thrive in customer-facing positions and are dedicated to ensuring safety and satisfaction during matchdays and events. As a steward, you'll be the face of the club, providing essential information, managing crowds, and maintaining a secure environment for all attendees. With a commitment to equal opportunities, this role promises a rewarding experience in a vibrant community-focused atmosphere. If you're passionate about sports and safety, this is your chance to make a difference!

Qualifications

• Must achieve NVQ Level 2 in Spectator Safety within 12 months.
• Strong commitment to customer service and safety practices.

Responsibilities

• Promote safety and provide outstanding customer service.
• Monitor crowds and assist with crowd management processes.
• Respond to incidents and enforce stadium regulations.

Skills

Customer Service

Problem-Solving

Communication

Crowd Management

Education

NVQ Level 2 in Spectator Safety

Job description

An exciting opportunity has arisen for proactive, customer-focused candidates to join the Operations team on home matchdays and events at Norwich City Football Club in the role of Matchday/Events Safety Steward.

Safety Stewards show a level of commitment that ensures they can succeed in this customer-facing role and act in line with the club's own standards and values. The role will be supporting our operation across the stadium. We welcome interest from everyone who enjoys assisting and supporting others, caring toward others, and problem-solving.

Key tasks/responsibilities include, but are not limited to:

1. To promote safer working practice and maintain a culture whereby safeguarding is recognised as a shared responsibility.
2. Provide outstanding customer service as a representative of the club.
3. Give accurate and helpful venue information, being knowledgeable about your area of work.
4. Investigate and report crowd problems and assist with crowd management processes.
5. Carry out pre-event checks and attend briefings.
6. Promote a high level of guest integration and service.
7. Monitor and direct crowds and queue management (which may include issuing verbal instructions confidently).
8. Check tickets and welcome visitors.
9. Enforce stadium regulations.
10. Respond to incidents (may be needed to write follow-up reports as required).
11. Hold static positions to ensure the safety of supporters and staff.
12. Maintain a clean, productive, and safe working area.
13. Must be able to achieve NVQ Level 2 in Spectator Safety within 12 months of accepting the position (provided by the club).

Due to the nature of the role, we are not accepting applications from anyone under the age of 18.

Don’t miss out on this fantastic opportunity to join the Canaries, click ‘Apply’ now to become one of our Safety Stewards!

Norwich City Football Club is committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage, and civil partnerships.

Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.