MatchDay Area Manager

Manchester United; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Manchester United is looking for an Area Manager to oversee food and beverage operations on match days, ensuring high customer service levels and compliance with health regulations. The role involves managing a team of supervisors and staff in a fast-paced, dynamic environment, contributing to fans' overall experience at the stadium.

Benefits

Discount at the Megastore

Discount at the Museum & Tours

Free Parking

Accrue Holiday Pay

Qualifications

• Experience in managing teams in a fast-paced food & beverage environment.
• Strong understanding of food hygiene, health & safety regulations.
• Flexibility to work evenings and weekends, especially on match days.

Responsibilities

• Lead and manage the team of Concourse Area Supervisors and kiosk staff.
• Ensure compliance with food safety, hygiene, and licensing laws.
• Monitor customer service and resolve complaints efficiently.

Skills

Customer Service

Team Management

Food Hygiene

Communication

Organisational Skills

Job description

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At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

As an Area Manager, you will manage the food and beverage operation across an assigned concourse area and manage the team of Concourse Supervisors and Kiosk Staff within the area. The Area manager will be responsible for ensuring all units operate efficiently and to a high standard, delivering excellent customer service by driving team performance to enhance the overall fan experience.

Key Responsibilities

• Lead and manage a team of Concourse Area Supervisors and kiosk staff, ensuring high levels of performance, engagement, and adherence to operational procedures. Assign roles and responsibilities, monitor performance, and provide support where needed.
• Ensure strict adherence to food safety, hygiene, and licensing laws. Conduct regular checks to maintain cleanliness and ensure compliance with all relevant regulations across the concourse area.
• Monitor the service provided by staff, ensuring high standards of customer service, resolving any issues or complaints promptly, and ensuring the overall fan experience is positive.
• Monitor stock levels to avoid shortages or excess and ensure accurate inventory reporting.
• Ensure clear communication and collaboration between teams on event days.
• Supervise the closing down of kiosks, ensuring all procedures are followed, including stock audits, and cleanliness checks.
• Support the ongoing development of your team by providing training, feedback, and performance reviews. Ensure all team members have the skills and knowledge needed to succeed in their roles.

Skills and experience

• Previous experience in managing or supervising teams in a high-volume role within a fast-paced food & beverage, retail, or event environment (stadium experience is a plus).
• Strong understanding of food hygiene, health & safety, and licensing regulations.
• Flexibility to work irregular hours, including evenings, weekends, and public holidays, specifically on match days.
• Exceptional customer service skills with the ability to handle customer complaints and operational issues with professionalism and efficiency.
• Strong communication skills, both verbal and written, with the ability to communicate effectively with team members and senior management.
• Strong organisational skills and attention to detail, especially in fast-paced service environments.
• Basic proficiency with point-of-sale systems and stock management software.

Our commitment to you

At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

• % Discount at the Megastore
• % Discount at the Museum & Tours
• Free Parking
• Accrue Holiday Pay

Safeguarding statement & diversity commitment

Manchester United Limited is an Equal Opportunities Employer committed to safeguarding children and adults at risk. This role requires a Disclosure and Barring Service check. We believe in the strength of a diverse and inclusive environment, welcoming applicants from all backgrounds. Diversity, equity, and inclusion are central to our recruitment strategy.